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Customer Service Agent
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
First Job Previous Job
2,051 of 10,000 More Like This
$16.00
Per Hour DOE (Depends on Experience)
Position range in Kansas City, MO-KS Metropolitan Statistical Area $17.73 - $24.04 Per hour Customer Service Agent
Johnson Controls
Occupation:
Customer Service Representatives
Location:
Kansas City, MO - 64153
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment
Posted:
07/22/2026
Positions available: 10 Web Onsite /
Remote:
Work onsite all of the time
Updated:
07/22/2026
Expires:
09/20/2026
Job #: 13824196
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window. Work Onsite
Full Time Education
High School Diploma or Equivalent Schedule
Full Time Job Type
Regular Duration
Permanent Employment Public Transit
Available Benefits
Job Description
Help for Job Description. Opens a new window. This position has a built-in promotion program that will allow you to earn2 raises in your first six months! What you will do Our Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens. You will learn about the dispatch operator role and standard operating procedures through our paid training course.
Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties.
Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all the appropriate steps.
How you will do it: Asan Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, and how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator. Youwill also be automatically enrolled in our Completion Bonus Program, where you will be able to earn3 bonuses in your first year!
What we look for Required
High school diploma or GED preferred
Must be 18 years old
Multiple shifts available
Minimum of six (6) months of customer service experience; one year or more call center experience preferred
Preferred
Excellent communication skills
Able to type between 20 - 25 wpm
Basic knowledge of computer applications
Ability to work efficiently under pressure
Strong problem-solving skills
Strong organizational skills
Strong work ethic
1.Health benefits start day 1