Overview Join our dynamic team as a Customer Service Representative and become the friendly, efficient voice of our organization! In this vital role, you will serve as the first point of contact for clients and visitors, providing exceptional support through various communication channels. Your enthusiasm and organizational skills will help ensure smooth office operations and foster positive relationships with our valued customers. This paid position offers an exciting opportunity to develop your administrative and customer service expertise in a fast-paced environment. Responsibilities Manage multi-line phone systems to handle incoming calls promptly and professionally, directing inquiries to the appropriate departments. Provide outstanding customer support by addressing questions, resolving issues, and offering product or service information with clarity and patience. Maintain accurate records through data entry, filing, and updating client information using productivity software such as Microsoft Office, Google Workspace, and spreadsheets. Assist with office management tasks including calendar management, appointment scheduling, and front desk duties to ensure efficient daily operations. Utilize computer literacy skills to prepare Word documents, proofread correspondence, and perform clerical tasks with attention to detail. Support client communication efforts by managing email correspondence, preparing reports, and ensuring timely follow-up. Demonstrate excellent phone etiquette while handling inquiries with professionalism and courtesy across diverse communication channels. Experience Previous office experience or administrative support roles that involved data entry, filing, or clerical tasks. Proven customer service skills with the ability to communicate clearly via phone and in person. Familiarity with office productivity software including Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets), and data management tools like QuickBooks is highly desirable. Experience managing multi-line phone systems or front desk responsibilities is a plus. Bilingual abilities are preferred to effectively serve diverse client needs. Strong organizational skills with the ability to prioritize tasks efficiently while managing multiple responsibilities simultaneously. Technical proficiency in computer literacy, typing accuracy, proofreading, and time management ensures productivity in a busy office environment. Embark on a rewarding journey where your organizational talents and customer-centric attitude make a real difference! We are committed to supporting your growth through a collaborative work environment that values your contributions every step of the way.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person