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Ozark Fiber, LLC
Customer Service Representative
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Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Ozark Fiber seeks a Customer Service Representative to work out of our Monett, MO business office. Job Description This position is responsible for supporting the company's growth by providing a superior customer experience, and includes without limitation: Following all standardized processes and procedures. Completing all training programs as required. Resolving customer requests as quickly and efficiently as possible while maintaining a pleasant and professional demeanor. Collaborating with appropriate internal resources as needed. Identifying, escalating, and providing communication functions for priority service issues. Managing customer communications received via multiple sources, including in-person or walk-in, phone, email, text, website and social media sites. Understanding and effectively communicating the company's product, service offerings, availability, and pricing. Performing lead conversion activities. Following up, as needed, with customers and potential customers: to accurately complete service orders; to schedule, reschedule, or cancel work orders; and to notify customers of appointment updates. Performing dispatch functions, including scheduling work orders and routing technicians as needed. Ability to wear many hats including, as requested, performing marketing functions, direct sales functions, and performing basic technical troubleshooting of service issues. Experience and Skills Bilingual (English/Spanish) preferred. Ability to read, write, and speak Spanish fluently is a strong plus. Excellent verbal and written communication skills. Excellent customer service skills, including a positive phone demeanor. Demonstrated "calm and collected" demeanor under pressure and stress. Strong follow-up skills, accuracy, and attention to detail. Exceptional attendance and punctuality. Proficiency with Microsoft Office (Word, Excel, and Outlook). Flexibility to work overtime as needed. About Ozark Fiber Ozark Fiber is a high-speed broadband service provider delivering communications services to residences and businesses over next-generation fiber networks in rural and traditionally underserved areas. We deliver affordable and reliable, industry-leading services to our customers and give back to our communities. We recognize our team members as our greatest asset. Our culture is values-driven, performance-based and team-focused. We offer a competitive salary, performance incentives and comprehensive benefits (medical, dental, vision, 401(k), paid time-off, and flexible environment). Ozark Fiber is an equal opportunity employer. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.