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MachMotion

Technical Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Scorecard

Based on Missouri data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,215 / year median in Missouri

-6% projected decline

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Job Description

Overview:
MachMotion is seeking a motivated individual looking for a career in Technical Support. We are passionate about providing the best support in our industry. We are looking for someone that loves serving others and has a solid electrical and computer troubleshooting background.
Responsibilities:
Provide front line support via telephone and email Assist customers setting up their CNC products Identify problems, research solutions, and then guide customers through the corrective actions Reading technical manuals & troubleshooting customer issues Improve customer references by writing and maintaining excellent documentation Help improve systems and procedures and create change Perform miscellaneous job-related duties as assigned
Knowledge, Skills, and Abilities:
An Excellent Problem Solver Competent with Windows Excellent oral and written communication skills Eager to Work Hard Dedicated to
Technical Support Education and Experience:
Electrical Knowledge required Computer experience Required Advanced electrical understanding preferred Automated Manufacturing Experience preferred
CNC Background Desired PLC Background Desired Compensation:
Dependent on education and experience.
Job Type:
Full-time Pay:
$18.00 - $23.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Ability to
Commute:
Newburg, MO 65550 (Required) Ability to
Relocate:
Newburg, MO 65550: Relocate before starting work (Required)
Work Location:
In person