A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you a problem-solver who works well under pressure? Do you enjoy working independently and with a team? Are you passionate about customer service? Then working as a Coordinator within Spectrum's Provisioning and Activation Center (PAC) may be a great fit. As a PAC Coordinator, you'll help individuals and businesses activate their Spectrum Internet and Voice services. Every day, your work will strengthen connections between Spectrum and our customers. In this entry level role, you will learn to create outstanding customer experiences by efficiently resolving residential and commercial order exceptions. Your attention to detail and persistence will ensure new customers are up and running smoothly, making a positive difference for them and our company.
WHAT OUR PAC COORDINATORS ENJOY MOST
Interacting with customers through inbound and outbound calls Creating and ensuring a positive service activation experience Monitoring tasks from billing and provisioning systems for residential and commercial orders Analyzing and processing order exceptions, including owning invalid orders from research to resolution Collaborating with teams to resolve exceptions and complete orders Continuously learning and turning that knowledge into customer service wins Representing a Fortune 100 company with professionalism and courtesy We're an encouraging team working in a large, fast-paced organization. With a variety of tools and resources, you'll work hard to fix customer issues. Throughout your shift, you'll contact customers to resolve failures, make provisioning updates, update records, and process escalations from our Repair and Customer Service teams. If you like being busy and are up for a challenge, you'll feel at home inside Spectrum.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications Education :
High school diploma or equivalent
Experience :
6+ months of customer service or related experience
Schedule :
A flexible work schedule may be required
Language :
Ability to read, write, speak and understand
English Preferred Qualifications Additional Experience :
6+ months of previous call center experience; 6+ months working with computers and software applications; general accounting or billing experience
Cable industry products and services, and service troubleshooting
CSD185 2 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
