Company Overview Medical West Respiratory Services is dedicated to setting the standard for excellence in respiratory care delivered within the home environment. Our mission is to enable patients with chronic conditions to remain engaged in life, supported by a culture rooted in growth, security, and integrity. We offer comprehensive benefits, including tailored medical plans, dental and vision coverage, and a matching 401(k) program. Overview We are seeking dedicated Healthcare Customer Service Representatives to join our team at one of our 3 locations (Olivette, South County & St. Peters). This role involves providing exceptional support to patients and healthcare providers by managing inquiries, processing data accurately, verifying insurance, scheduling appointments and completing order intake. The ideal candidate will possess strong customer service skills, excellent communication abilities, and reliable attendance in order to deliver outstanding patient care within the healthcare industry. Duties Respond promptly and professionally to patient and provider inquiries via phone, email, or electronic health records (EHR) systems. Manage incoming calls efficiently while maintaining a courteous and empathetic tone. Accurately enter and update patient information within electronic health records (EHR) and other healthcare management systems. Assist with verifying insurance coverage and explaining health insurance policies to clients with clarity and transparency, along with requesting prior authorizations Collaborate with healthcare teams to coordinate patient appointments, follow-ups, and support services. Maintain detailed documentation of interactions, ensuring data accuracy and confidentiality in compliance with healthcare regulations. Demonstrate proficiency in Microsoft Office applications Requirements Proven experience in customer service Strong knowledge of medical terminology, health insurance processes, and electronic health records (EHR/EHR management) - preferred but not required Excellent communication skills - verbal & written Proficiency with computer skills including data entry, Microsoft Office, and healthcare support software such as EMR/EHR systems. Demonstrated ability to manage phone communication effectively while adhering to phone etiquette standards. Experience with health insurance verification Strong problem-solving skills combined with the ability to handle multiple tasks efficiently under pressure. Join our team as a Healthcare Customer Service Representative and play a vital role in delivering compassionate support that enhances patient care experiences!

Expected hours:

40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person