An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Raytown, MO Job Details Full-time $6,000 - $9,000 a month 12 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Flexible schedule Qualifications Customer communication Serving clients Professional ethics Driver's License Experience working in the automotive repair industry Dealership experience Full Job Description Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 36 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer. Dick Smith Ford is Hiring!! We are looking for a Ford experienced dealership Service Advisor to join our elite team! This position is essential for our Service Drive which is very fast paced. We are looking for experienced individuals to provide world class customer service.
POTENTIAL INCOME FOR THIS POSITION IS
$6000 - $9000 PER MONTH. In this position you will identify problems with automobiles, gather information about warranties and provisions for service coverage and draft orders for repairs to be done. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We're counting on you to develop extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We offer in-house training and support as well as competitive compensation. The ideal candidate will have 2+ years experience, is a high energy individual who has: Extensive knowledge of automotive industry and parts Excellent communication and organizational skills Ability to communicate equally well with mechanics, customers and senior management Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.
We offer:
SIGN UP BONUS BASED ON EXPERIENCE
Reasonable working hours Competitive performance based pay Paid vacations Paid holidays Medical, Dental, Vision, 401k Vehicle purchase discounts If this sounds like the perfect opportunity for you, then we encourage you to apply now! Responsibilities Greets and consults with customers to interpret their needs and arrange for appropriate service Serves as the primary point of contact for all automotive service and repair matters Consult with mechanics about necessary repairs and possible alternatives to expensive work Sells additional needed services Sets and manages the expectations for service delivery for both the customers and mechanics Continuously updates customers on repair needs and completion times Verify that the final invoice reconciles with the work performed on the repair order Performs other duties as assigned Benefits Progressive and Competitive Pay Plan Flexible Schedule Strong mentorship program to help you gain the experience you need to progress your career Excellent opportunities for growth and internal promotions Ongoing Training and Education Employee Purchase and Service Discounts Paid Vacation Full insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance 401(k) Retirement Savings Plan Team-oriented, professional and fun work environment Two or more years of dealership Service Advisor experience required Ford knowledge, preferred Must have a proven record of achieving exceptional customer satisfaction Must have a valid driver's license and be in good standing Must exhibit personal and professional integrity Have a desire for a long-term career with a growing organization CDK experience; preferred
