Essential Functions:

• Works with customers and internal departments to facilitate order processing, shipment coordination, and resolution of customer requests. Customer Account Management
• Serve as primary point of contact for assigned customer accounts.
• Maintain professional and responsive communication with customers.
• Build and maintain strong customer relationships. Order Management & Processing
• Enter and maintain all customer orders accurately.
• Verify pricing, quantities, and delivery timelines.
• Monitor order status and ensure timely completion.
• Enter all sample requests and monitor for timely shipments. Shipping & Logistics Coordination
• Schedule pickups and coordinate shipments with warehouse personnel.
• Prepare and verify shipping documentation for accuracy and compliance.
• Communicate shipment details with customers.
• Monitor outbound shipments for correct shipping documents, placards and necessary paperwork. Invoicing & Accounts Receivable Support
• Generate invoices for all completed orders.
• Monitor assigned customer accounts for past-due balances.
• Perform basic follow-up and notify management of outstanding issues. Customer Performance & Activity Monitoring
• Review customer order trends compared to prior periods.
• Identify inactive or declining accounts.
• Conduct proactive outreach to maintain engagement and identify opportunities. Customer Issue & Quality Complaint Intake
• Serve as initial point of contact for customer concerns or product issues.
• Gather detailed and structured information using standard intake procedures.
• Document and escalate issues appropriately to management. Front Office & General Support
• Answer incoming calls and direct inquiries appropriately.
• Greet and assist visitors as needed.
• Maintain a professional front-office presence.
• Open, stamp and distribute mail daily. Purchasing & Administrative Support
• Order office and facility supplies as assigned.
• Enter requisitions for non-inventory purchases as required. Additional Responsibilities
• Participate in required safety and compliance training as required by Federal, State, County, and Local regulations as well as company policies.
• Suggest improvements for safety and compliance.
• Promptly reports any safety incidents and participates in incident investigations as requested.
• Support team members and provide cross-functional assistance as needed.
• Act in a stewardship capacity for the Company, work as a functional member of the team, can self-direct and self-regulate workday.
• Provides backup, on-call and overtime support as needed in the evenings and other required times as designated by management.

Position should be proficient and able to handle the transfer o...