A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
At Old Dominion, we don't just move freight—we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our
PROMISES
values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD. Old Dominion Freight Line is currently recruiting for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members of Old Dominion in a fast-paced high call volume environment.
Responsibilities:
Answer phones and respond to emails in a courteous and timely manner Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc. Respond to customer issues and questions in a timely manner Provide Service 2.OD to internal and external customers As needed, may assist with general office duties such as mailing, filing and copying Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system
Qualifications:
High School diploma or equivalent preferred 1 year of customer service experience, preferably in the transportation industry Strong attention to detail Excellent written and verbal communication skills Proficiency with Microsoft Office AS400 experience preferred Ability to handle multiple request and priorities in as fast-paced environment Demonstrated aptitude for quickly learning new systems and processes
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday, Working Shift:
Evening Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting. Join the OD Family Today! As a Full Time member of our Family, you and your family are eligible to receive: Great Health Benefits including a Zero premium medical plan for employee only coverage Vision & Dental Short Term & Long Term Disability Flex Spending Accounts 401k Retirement plan with company match and additional company annual discretionary match opportunity Life Insurance Wellness Program Tuition Reimbursement for Drivers and Technicians Training and growth opportunities to build a career We prioritize our OD family of employees Ability to advance through our promote from within philosophy National Career Opportunities Available at our 260+ service centers Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s). If you have questions regarding this posting or require assistance with the application process, please click here for contact information.
