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OLE TYME PRODUCE INC
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Ole Tyme Produce is growing—and looking to add to our in-house Customer Service Team! This is a Monday-Friday, in-office and hourly role, with a schedule of 8am to 5pm. Duties Answer incoming calls with professionalism, warmth, and courtesy, ensuring a positive first impression for customers. Address customer inquiries, process requests, and resolve complaints by coordinating with management and the sales team. Accurately enter and process customer orders received via phone, voicemail, and email, providing confirmation upon completion. Scan and maintain records of daily customer invoices, driver manifests, purchase orders, bills of lading, grower/shipper/broker invoices, and expense invoices. Update and manage customer inquiries in the CRM system to support sales and customer relationship management. Requirements Strong, engaging phone presence with a customerfriendly attitude. Punctual and reliable. Excellent organizational skills with the ability to follow through on customer requests. Strong multitasking skills with the ability to prioritize tasks effectively. Customer serviceoriented mindset with exceptional communication and interpersonal skills. Ability to think critically, problemsolve in real time, and deescalate customer concerns. A strong team player with a collaborative approach. Compensation is negotiable based on experience and qualifications.