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OLE TYME PRODUCE INC

Customer Service Representative

Career Insights for Customer Service Representative (General)

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Based on Missouri data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,215 / year median in Missouri

-6% projected decline

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Job Description

Ole Tyme Produce is growing—and looking to add to our in-house Customer Service Team! This is a Monday-Friday, in-office and hourly role, with a schedule of 8am to 5pm. Duties Answer incoming calls with professionalism, warmth, and courtesy, ensuring a positive first impression for customers. Address customer inquiries, process requests, and resolve complaints by coordinating with management and the sales team. Accurately enter and process customer orders received via phone, voicemail, and email, providing confirmation upon completion. Scan and maintain records of daily customer invoices, driver manifests, purchase orders, bills of lading, grower/shipper/broker invoices, and expense invoices. Update and manage customer inquiries in the CRM system to support sales and customer relationship management. Requirements Strong, engaging phone presence with a customerfriendly attitude. Punctual and reliable. Excellent organizational skills with the ability to follow through on customer requests. Strong multitasking skills with the ability to prioritize tasks effectively. Customer serviceoriented mindset with exceptional communication and interpersonal skills. Ability to think critically, problemsolve in real time, and deescalate customer concerns. A strong team player with a collaborative approach. Compensation is negotiable based on experience and qualifications.
Benefits:
WEEKLY PAY
— Get paid every week! Medical, Dental and Vision Coverage 401(k) with Company Match Pay On-Demand Service Company-Paid Life Insurance Ability to purchase our wide array of products at cost as an employee Short and Long-Term Disability Hospitalization Coverage Additional Life Cancer Coverage Legal Coverage Plus many more voluntary benefits If you're ready to work for a company that values your time, your skills, and your future — this is your opportunity! We are a proud local company located in St. Charles, MO. About
OLE TYME PRODUCE INC
We are Ole Tyme Produce, a regional produce wholesaler located in St. Charles, MO. From comprehensive health benefits and 401(k) contributions, to paid time off and more, we care about our employees and want to support their well-being in every way we can. We also believe in acknowledging team members for their outstanding work, demonstrating our core values, and the strengths they bring to the team through regular employee-nominated recognition and rewards. Ole Tyme Produce is a second chance and equal opportunity employer.