A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
: Customer Service Representative At Midtowne Market, we're committed to providing outstanding service and creating a welcoming shopping experience for every customer. We're looking for a friendly, dependable, and organized Customer Service Representative to join our team. This position is much more than working a register. As the first point of contact for many of our customers, you'll oversee the daily operations of the customer service desk while supporting the administrative functions that keep our front end running smoothly. Responsibilities Provide exceptional customer service by greeting customers and assisting with questions, concerns, returns, exchanges, and special requests. Operate the customer service desk efficiently and professionally. Process lottery transactions, gas and electric utility bill payments, gift card transactions, and other customer service functions. Balance cash drawers and maintain accurate cash-handling procedures. Answer and direct telephone calls. Support cashiers and front-end operations by assisting with customer needs and resolving issues. Complete administrative paperwork and reports accurately and on time. Maintain a clean, organized, and welcoming customer service area. Work closely with store management to ensure smooth daily operations. Qualifications Excellent customer service and communication skills. Strong organizational and multitasking abilities. Attention to detail and a high level of accuracy. Comfortable using computers and point-of-sale systems. Ability to work in a fast-paced retail environment. Dependable with a positive, team-oriented attitude. Previous cashier or grocery retail experience is a plus, but not required. Why Join Midtowne Market? Since 1984, Midtowne Market has been a family-owned and operated grocery store dedicated to serving the St. Charles community with exceptional products and personalized service. We believe our success begins with our people. That's why we're committed to creating a workplace where employees are valued, respected, and empowered to grow. We're passionate about great food and great people. Visit us online at www.midtownemarket.net. Midtowne Market is an equal opportunity employer. As such, we will not discriminate against any associate, applicant for employment or guest on the basis of race, color, creed, religion, sex, age, sexual orientation, national origin, ancestry, disability or any other trait as required by federal, state, and local law. Full-Time position, Benefits or compensation package will depend on experience and skill level. Candidate must pass a Background Check.
Pay:
$19.10 - $21.10 per hour
Benefits:
401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Retirement plan Vision insurance
