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Sts. Joachim and Ann Care Service

Part-time Information and Referral Specialist

Pay: $21,216–$21,840/yr

Posted: 4 weeks ago

Location: Saint Charles, MO (Onsite)

Last Updated: 1 week ago

Hours: Part-Time

Expires: 9/22/2026

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What they do

A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.

$36,696 / year median in Missouri

-3% projected decline

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Job Description

The Care Service is hiring for a part time (Wednesday through Friday) Information and Referral Facilitator (IRF). The Information and Referral Facilitator will be responsible for receiving and documenting all telephone calls, forwarding messages to Intake Workers and other staff members as appropriate. The Information and Referral Facilitator will relay important information to clients, refer them to outside agencies when necessary, and will perform other routine administrative functions as assigned by the Housing Supervisor.

Essential Functions:

Record name, date and need for each call in Call Log. Assist in initial eligibility determination for services through a basic phone intake.• Refer to in-house services when warranted (Case management Street Outreach, Food Pantry, St. Patrick Center, St. Louis Counseling, STL Help, etc.) Refer families to specialized agencies for any complex needs that cannot be handled by The Care Service. Direct to the appropriate organizations if caller does not meet criteria for an appointment/ or there are no appointments available with The Care Service. Enter appointment calls into Bell Data, Enter appointment details into Caseworthy. Schedule appointments for certifications and re-certifications with Intake Workers. Maintain knowledge of resources in the Tri-County area.

PLEASE NOTE THERE MAY BE TIMES WHEN THE IRF IS NEEDED MORE THAN 3 DAYS A WEEK- TO ASSIST WHEN OTHER STAFF IS ON VACATION, ILL OR IF ASSISTANCE IS NEEDED IN MAKING CALLS.

Sts. Joachim and Ann Care Service is proud to be an Equal Opportunity workplace dedicated to pursuing and hiring a diverse workforce. Candidate should have at least 2 years experience in handling high call volume, scheduling and resourcing. No calls or walk ins.

Job Type:

Part-time Pay:

$21,216.00 - $21,840.00 per year

Benefits:

401(k) 401(k) matching 403(b) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person