Client Service Coordinator I (Human Services)

Client Service Coordinator I (Human Services) - (2600001T) Description

Salary:

$41,652 - $62,192

Position Grade:

13G

Department:

Human Services

Job Type:

Full-Time (Permanent)

Examination Number:

EX1558

Location:

St. Louis, MO This position will operate in a diverse environment to help fulfill the mission of the St. Louis Department of Human Services (DHS), working directly with individuals by providing information, support, and referrals to appropriate organizations for support and services.

Essential Functions and Responsibilities:

• Utilizes effective techniques for working with individuals experiencing mental illness, substance use disorder, unstable housing, homelessness and discrimination.
• Connects with citizens in the community to build productive relationships and represents the Department of Human Services in interactions with area social services agencies, governmental entities, and other relevant organizations.
• Conducts the work of intake for new clients including interviews to gather information and assess; provides orientation for new clients.
• Performs follow-up casework through office contacts and site visits.
• Provides services, information, and referrals to clients.
• Maintains appropriate case documentation, files, and records.
• Performs other duties as assigned.

Knowledge, Skills and Abilities:

Data Utilization:

Requires the ability to perform mid-level data analysis including the ability to audit, deduce, assess, conclude and appraise. Requires discretion in determining and referencing such to established criteria to define consequences and develop alternatives.

Human Interaction:

Requires the ability to provide paraprofessional level counseling in semi-specialized areas, such as providing counseling to clients.

Equipment, Machinery, Tools and Materials Use:

Requires the ability to start, stop, operate and monitor functioning equipment such as a computer, fax and copy machine, and/or materials used in performing essential functions.

Verbal Aptitude:

Requires the ability to utilize a variety of advisory data and information such as letters of incarceration, legal pleas, medical referrals, intake materials, statutes, procedures, guidelines and non-routine correspondence.

Mathematical Aptitude:

Requires the ability to perform addition, subtraction, multiplication and division.

Functional Reasoning:

Requires the ability to apply principles of influence systems such as supervision, managing, leading, teaching, directing, planning, coordinating and controlling. Ability to exercise independent judgment to apply facts and principles for developing approaches and techniques to problem resolution.

Situational Reasoning:

Requires the ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory, judgmental and/or subjective criteria, as opposed to criteria that are clearly measurable or verifiable.

Environmental Factors:

Tasks may risk exposure to adverse environmental conditions, such as violence or disease.

Physical Requirements:

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting of objects and materials weighing twenty (20) to fifty (50) pounds, such as office supplies. Tasks may involve extended periods of visual concentration at keyboard or workstation.

Sensory Requirements:

Requires the ability to recognize and identify similarities or differences between characteristics of colors, shapes, sounds, tastes, odors and textures associated with job-related objects, materials and tasks. Qualifications A Bachelor's degree in Social Work, Sociology, or a related field; OR four years of experience with social service programs or case management in a social services agency. OR an equivalent combination of education, training, and experience.

License:

Must possess and maintain a valid driver's license while employed by the City of St. Louis. Must possess a valid driver's license at the time of filing application and be able to present it upon request. Please note type of license, number, class and expiration date on the Employment Application. Only qualified applicants who provide proof of a valid driver's license will be considered for this position. Scoring Components and Their Weights

Experience and Training:

100% May be Subject to:

Background Investigation:

Pass/Fail

Medical Examination:

Pass/Fail Documentation of Academic Credentials must be Submitted Upon Request When completing the Employment History and the Educational/Training History sections of the Employment Application, please be as thorough as possible when describing your education, training and experience relating to this position. Applicants will only receive credit for their experience, training and education as shown on the application. Resumes will not be accepted as a substitute to a fully completed application. Incomplete applications will not be considered. Veterans Preference Points To be eligible for veteran's preference points, the applicant must submit a copy of their DD 214 Certificate of Release or Discharge from Active Duty with the Employment Application or upon request. The Director of Personnel may, in their discretion, accept alternate documentation. City Residence Preference Points City residents who pass an examination for a position in the classified service and do not receive any other preference will receive a five (5) point preference on a scale of 100 points on the exam. An additional one (1) point shall be added to the passing score of City residents who receive any other preference on a scale of 100 points. City residents must have resided in the City for at least one (1) year at the time of filing their application to be eligible for the preference points. Accommodations If assistance with the job application is necessary based on a physical impairment, mental impairment, or otherwise, they should reach out to the Office on the Disabled with contact information. This office will not disclose any information that an applicant or employee has a disability or has discussed possible accommodations without the applicant's or employee's prior consent.

Job Posting:

May 6, 2026, 2:08:01 PM