Veterinary Call Center Representative

Veterinary Call Center Representative St. Louis, MO Job Details Full-time From $16 an hour 1 hour ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Retirement plan Qualifications Record keeping Phone communication Veterinary clinic experience Medical scheduling High school diploma or GED Phone triage Managing patient records Communication skills Veterinary assistant experience Entry level Client interaction via phone calls

Full Job Description The Mission:

Be the Voice for Those Who Have None At our clinics, we believe that the journey to healing begins the moment a pet owner picks up the phone. We aren't just booking appointments; we are providing a lifeline. As a Call Center Representative, you are the primary liaison between our clients and our clinical team. In this role, you provide a unique blend of customer service, over the phone medical triage, and emotional support. Whether it's a routine check-up or a pet owner's most stressful moment of crisis, you are the calm, professional voice that ensures every patient gets the care they deserve. How You'll Make an Impact Your day-to-day work is essential to the health of our patients and the flow of our clinics.

You will:

Educate pet owners on essential hospital policies, surgical preparations (like fasting requirements), and the vital importance of preventative care. Manage complex calendars for multiple veterinarians across two clinics using Covetrus Pulse, balancing wellness, urgent care, and surgical procedures. Act as the vital link for prescription refills and record management, ensuring the medical team and the pet owner stay perfectly in sync. Navigate high-stakes conversations, including discussions regarding euthanasia or financial hardship with unwavering empathy and professionalism. What You Bring to the Team We are looking for a resilient professional who thrives in a fast-paced, high-volume environment.

Experience:

1-2 years in a veterinary clinic, veterinary front office, or high-volume call center. Veterinary experience is a plus.

Communication Skills:

Exceptional verbal and written ability. You can explain complex medical instructions simply and kindly.

Tech Savvy:

Familiarity with Covetrus Pulse, RingCentral, or Otto is highly preferred.

Emotional Intelligence:

The ability to remain composed and empathetic when speaking with distressed or grieving pet owners.

Education:

High School Diploma or equivalent. (CVT or Vet Assistant background is a bonus!)

Work Environment Fast-Paced:

Ability to handle back-to-back calls during peak morning and evening hours.

Purpose-Driven:

While there is an emotional toll in dealing with medical crises, the impact you have on the lives of pets and their families is profound.

Benefits:

Medical, Dental, and Vision insurance Short-term Disability Long-term Disability (100% employer paid) Retirement Savings Plan Employee Assistance Program Paid time off (vacation, sick, holiday pay) Employee Discounts (after 90 days): 40% off veterinary services 15% off prescription diets $50 off adoptions at HSMO 10% off gift shop items Purina for Professionals Ready to Join Our Mission? If you are a compassionate communicator looking to utilize your medical knowledge in a professional call center environment, we want to hear from you.