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CI
Comfort Inn by Choice Hotels
Guest Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,215 / year median in Missouri
-6% projected decline
Job Description
Job Overview Are you passionate about delivering exceptional customer experiences and creating a welcoming environment? As a Guest Service Representative, you will be the friendly face that greets visitors, assists with their needs, and ensures they feel valued from the moment they walk through the door. This dynamic role offers an exciting opportunity to develop your communication skills, showcase your sales talents, and contribute to a positive atmosphere. Your enthusiasm and proactive approach will help foster customer loyalty and enhance overall satisfaction. Responsibilities Welcome guests warmly and provide outstanding customer service to ensure a positive experience. Assist customers with product inquiries, provide product demos, and recommend solutions tailored to their needs. Operate point-of-sale (POS) systems accurately for retail sales transactions, including cash handling and credit card processing. Upsell products and services to maximize sales opportunities while maintaining a helpful attitude. Maintain merchandising standards by stocking shelves, organizing displays, and ensuring the sales floor is inviting and well-presented. Manage inventory levels through stock checks and assist with product replenishment as needed. Demonstrate excellent phone etiquette when handling inquiries or taking orders remotely, ensuring clear communication at all times. Requirements Previous experience in retail sales or customer service is preferred; grocery store experience is a plus. Familiarity with POS systems, cashiering, and retail math for accurate transactions. Strong communication skills in English; bilingual abilities are highly valued to serve diverse customers effectively. Demonstrated supervising experience or leadership skills in previous roles is advantageous. Ability to perform basic math calculations quickly and accurately for cash handling and sales processing. Knowledge of merchandising, stocking procedures, and product demos to engage customers confidently. Excellent phone etiquette, active listening skills, and a friendly demeanor that fosters positive interactions with guests. Join us in creating memorable experiences for every guest! We're dedicated to supporting your growth while providing a lively environment where your enthusiasm makes a difference every day.