Education Required:

High School Diploma or EquivalentJob Summary:

• Support field sales representatives through the Business Desk by providing customer and technical support.
• Interact directly with customers to resolve inquiries and ensure a positive service experience.
• Troubleshoot customer issues and identify effective solutions.
• Assist with sales-related requests and provide order support.
• Enter and process customer orders accurately.
• Correct order errors and resolve discrepancies in a timely manner.
• Navigate multiple systems simultaneously while documenting customer interactions.
• Deliver professional, timely, and accurate customer service.

Job Requirements:

• Previous customer service experience is required.
• Strong critical thinking and problem-solving abilities.
• Excellent verbal communication skills with clear speech and enunciation.
• Proficient with computers and able to navigate multiple applications simultaneously.
• Experience with Microsoft Office, including Outlook and Word.
• Ability to compose emails, organize electronic files, and perform basic administrative tasks.
• Strong multitasking skills with the ability to talk and type at the same time.
• Detail-oriented with excellent organizational skills.
• Passion for delivering exceptional customer service and going the extra mile for every customer.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.