HRA & FSA

Employer paid life insurance and disability benefits (STD & LTD) 401K with an 8% employer match 11 paid Holidays Generous PTO (starting at 15 days per year) and 2 service days per year. An Employee Assistance Program (EAP) Annual bonuses Employee events, birthday celebrations, and much more!

Position Overview:

At Alliance Credit Union, our mission is simple but powerful: Delivering Value and Enriching Lives. We're seeking a passionate, service-driven Member Service Representative I (MSR I) to join our team and help members achieve their financial goals through exceptional service and trusted financial guidance. If you're looking for a rewarding career where you can make a meaningful difference in the lives of members and your community, apply today and become part of the Alliance Credit Union family.

Typical Hours:

Monday-Friday 8:25am-5:35pm. In addition, you will work a 4-5-hour shift usually every other Saturday but will have a half day during the week if you are scheduled Saturday.

Pay:

The position starts at $21-22 per hour depending on experience, with a $2/hr. bump for Saturdays. In addition, we pay an additional $10/day for in-branch shifts (6+ hours). MSRs at Alliance are also eligible for additional pay (up to $2 per hour more) through cross-training programs. What You'll Do As a Member Service Representative I, you'll serve as a primary point of contact for members and potential members through phone, digital, and in-person channels.

You'll:

Deliver outstanding member service that reflects the Alliance brand experience. Assist members with account inquiries, maintenance, online banking, payments, transfers, and electronic services. Process financial and non-financial transactions accurately and securely. Identify member needs and recommend products and services that improve financial well-being. Handle inbound and outbound communications via phone, email, chat, and other digital channels. Support consumer and mortgage lending activities by gathering information and processing applications. Resolve member concerns and provide effective solutions. Maintain accurate records and documentation while ensuring regulatory compliance. Collaborate with teammates and other departments to provide a seamless member experience. What You Bring Required Qualifications High school diploma or equivalent. Working knowledge of financial products, electronic services, and banking regulations. (we are willing to train the right candidate) Strong computer and Microsoft Office skills. Excellent communication, customer service, and problem-solving abilities. Preferred Qualifications Experience in customer service, call centers, banking, credit unions, or other financial institutions. Additional education in business, finance, or a related field. What Makes You Successful You are: Passionate about helping people. Detail-oriented and dependable. Professional, courteous, and respectful. A collaborative team player. Adaptable in a fast-paced environment. Committed to maintaining confidentiality and integrity. Driven to learn and grow professionally. Why You'll Love Working Here Purpose-driven culture centered on People Helping People Collaborative and supportive team environment Opportunities for professional growth and leadership development Meaningful work that impacts members and the community Work Schedule & Environment Full-time, typically Monday-Friday with rotating Saturdays Occasional overtime as needed In-person role at our Wentzville, MO branch The above description is not all-inclusive, and the individual may perform other related business duties as assigned. It is intended to describe the general nature and level of work being performed. The Credit Union President reserves the right to revise or change the duties of this position at any time. The position may also be merged or eliminated as conditions warrant. This position description does not constitute a written or implied contract of employment. Alliance Credit Union is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Credit Union will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Alliance Credit Union. 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