About us Since its start in 1975, Meucci Cues has grown to become one of the finest pool cue makers in the world. Meucci pool cues have a world-renowned reputation for their beauty, craftsmanship, quality, and playability. With new management in place, Meucci is staged for new growth and exciting opportunities Our work environment includes: Team atmosphere On-the-job training Entrepreneurial energy Come join a great team as we take this world-class brand to new heights.

The Role:

We are looking for a Customer Service Representative (CSR) to join our team. This position is responsible for providing excellent service to our customers from the time that they wish to order until the time they receive their shipment. The CSR will be responsible for interacting with customers (telephone & email), entering orders, and answering questions. In addition, this role will also support management in performing other administrative tasks as required.

Responsibilities:

Manage incoming calls & assist callers with questions related to the products & services that we offer. Manage customer emails including sales requests, order inquiries, and other customer needs Process customer orders/changes/returns according to established department policies and procedures. Partner with the sales team to meet and exceed customer's service expectations. Resolve customer concerns as they arise Identify opportunities to further improve customer service

Required Skills & Qualifications:

Ability to confidently communicate with customers via telephone & email with positivity and professionalism. Ability to quickly learn about our products and services Ability to use a computer & learn new programs Positive attitude & willingness to work on a team Excellent communicator, with strong listening skills Ability to handle customer concerns in a professional manner Organizational skills 1+ years of professional work experience interacting with customers Preferred Qualifications (Not Required) 2+ years of experience in customer service or similar roles Associate's degree or higher What we hope you will gain from this position: Gain & improve your management experience Learn new skills Satisfaction from helping build a world-class brand Opportunities to grow

Benefits:

Benefits are not currently available

Job Type:

Full-time Salary:

Starting from $17.00 per hour

Schedule:

8 hour shift Monday to Friday No nights No weekends

Work Location:

In person

Job Types:

Full-time, Part-time Pay:

From $17.00 per hour Application Question(s): Do you have experience communicating with customers via telephone? Are you comfortable using Gmail to communicate via email?

Experience:

Customer service: 1 year (Required)

Language:

English (Required)

Work Location:

In person