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AA
Agent Advantage Recruiting
Customer Retention Specialist
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Mississippi data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,927 / year median in Mississippi
+5% projected growth
Job Description
Customer Retention Specialist Agent Advantage Recruiting Byram, MS Job Details Full-time $45,000 - $90,000 a year 1 day ago Benefits Health insurance 401(k) Paid time off Opportunities for advancement Qualifications Customer retention Administrative experience Attention to detail Organizational skills Individual consumer customer service Full Job Description We are seeking a customer-focused and detail-oriented Customer Service Representative to join our growing insurance team. This individual will play a key role in supporting clients, maintaining strong relationships, and delivering exceptional service throughout the customer experience. If you enjoy helping people, thrive in a fast-paced environment, and are looking for a long-term career opportunity within the insurance industry, we would love to connect with you. Responsibilities Provide exceptional customer service to clients via phone, email, and in-person interactions Assist clients with policy questions, billing inquiries, coverage explanations, and account updates Process policy changes, endorsements, renewals, and documentation requests Support agents with administrative tasks and client follow-up Maintain accurate customer records and documentation in agency systems Resolve client concerns professionally and efficiently Follow up with clients to ensure satisfaction and retention Stay informed on agency products, procedures, and insurance guidelines Qualifications Previous customer service experience preferred (insurance experience is a plus) Strong communication and interpersonal skills Ability to multitask and manage priorities in a fast-paced environment Detail-oriented with strong organizational skills Proficiency with Microsoft Office and agency management systems preferred Positive attitude with a customer-first mindset Insurance license preferred but not required (training available depending on agency) What We Offer Competitive compensation Career growth opportunities within the insurance industry Supportive team environment Ongoing training and development Benefits package available