We're seeking a motivated, detail-oriented Bilingual Customer Service Representative to join our team. This role is ideal for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced environment. #2606

MS Responsibilities:

Handle inbound calls, emails, and chats from policyholders in both English and [Spanish/other language] Answer questions about policies, coverage, billing, and claims status Process policy changes, payments, and basic account updates Document customer interactions accurately in the CRM/system Resolve customer concerns with professionalism and empathy, escalating complex issues as needed Explain insurance terms and processes in a clear, easy-to-understand way Meet performance metrics for call quality, response time, and customer satisfaction

Qualifications:

Fluency in English and [Spanish/other language], both written and verbal, required High school diploma or equivalent required; some college preferred 1+ years of customer service experience (call center or insurance experience a plus) Strong communication, active listening, and problem-solving skills Comfortable using computer systems, CRM software, and multitasking across programs Ability to stay calm and professional under pressure Insurance license (or willingness to obtain one) may be required depending on role