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Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
Assist customers with Online Banking, Debit Cards, and other account related questions.
Other duties may be assigned by Call Center Team Lead.
EOE, including disability/vets
BF
BankFirst Financial Services
Call Center Representative I
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Job Description
BASIC PURPOSE OF POSITION
To provide both internal and external assistance and excellent service to customers and employees through a Call Center Environment.DUTIES OF POSITION
Meets the needs of customers and employees by asking questions and providing solutions to immediate requests of incoming calls.Position a mix of technical and excellent customer service skills. Must be able to communicate effectively to ensure understanding of a problem and explanation of solution. Maintain a friendly, patient, and positive attitude when assisting customers and employees.
Assist customers with Online Banking, Debit Cards, and other account related questions.
Other duties may be assigned by Call Center Team Lead.
EDUCATION/ EXPERIENCE/ SKILLS
Experience in direct customer service. Previous banking and experience with a knowledge of banking systems preferred.EOE, including disability/vets
Benefits
- Dental Insurance