WE'RE HIRING

Lead Call Center Coordinator Build the phone desk Schedule three offices and two providers Train the next hires Hattiesburg office

• Full-time

• No travel between offices About the practice The Vein Institute of South Mississippi is a physician-owned outpatient vein practice with offices in Hattiesburg, D'Iberville, and Meridian. This role sits in Hattiesburg. You will be the person who sets up how we take calls and make appointments for all three offices, handle the phones day to day, and train the next person we hire onto that desk.

Compensation Pay:

$22 to $26 per hour ($46,000 to $54,000 per year), based on experience Someone who has already run a multi-provider schedule and can train others should expect the top of the range Full-time benefits: health, dental, and vision; 401(k) with match; paid time off Monday through Friday office hours in Hattiesburg. No evenings, no weekends, no travel to other offices What you would do Set up the call-center workflow: how calls are answered, how appointments are booked for each office and each provider, and what gets written down so the next hire can follow it Answer and return patient calls for all three offices in a warm, clear way Schedule new and return visits, procedures, and ultrasounds for two providers across Hattiesburg, D'Iberville, and Meridian Work the schedule every day — fill openings, confirm appointments, and reduce no-shows Help start and follow pre-authorizations so treatment is not delayed Use our EMR and scheduling system (CureMD) to keep records accurate Work closely with the front desk at each office and with billing so the patient is not bounced around Write simple phone and scheduling steps and train future call-center staff to them What we are looking for Several years answering a busy medical phone line and scheduling in a physician office, preferably a specialty or procedure practice with more than one provider or location Has trained at least one other person on phones or scheduling, or has written down how a desk actually works Comfortable with an EMR and with checking insurance at a basic level Calm on the phone, organized, and able to keep three calendars straight Professional spoken English and a manner patients trust High school diploma or equivalent. Medical office training is a plus Must work on site in Hattiesburg. This is not a remote position How to apply Please send a résumé and a short note about where you have scheduled patients, which systems you have used, and whether you have trained anyone on a phone or scheduling desk.

Email Resume To:

al@veinsms.com

Job Type:

Full-time Pay:

$22.00 - $26.00 per hour Expected hours: 40.0 per week Application Question(s): Have you scheduled patients for more than one provider at the same time? If yes, how many providers and how many locations? Have you scheduled both office visits and procedures (or ultrasounds) in the same practice? Have you trained at least one other person on phones or scheduling, or written down the steps so someone else could follow them?

Yes / No

— if yes, briefly describe what you trained or documented. Are you comfortable checking insurance eligibility at a basic level and helping start pre-authorizations?

Work Location:

In person