About Conditioned Air Solutions Join the team at Tim Ferguson Plumbing, Air and Electric- Jackson! We take pride in delivering top-tier HVAC services to our local communities, and that exceptional experience starts with our customer service team. We offer a supportive environment, clear opportunities for growth, and an energetic team culture where your hard work is recognized.

Key Benefits & Perks Competitive Compensation:

Hourly pay plus performance incentives

Health Benefits:

Health, dental, and vision insurance options

Time Off:

Paid time off (PTO) and paid holidays

Retirement:

401(k) retirement plan with company match

Growth:

Continuous training and career advancement opportunities in a booming trade industry

What You'll Do Inbound & Outbound Booking:

Answer incoming customer calls and make outbound calls to schedule HVAC maintenance, service repairs, and sales installation appointments.

Team Coordination:

Provide precise appointment details to dispatchers, service technicians, and sales representatives to ensure seamless field operations.

Customer Satisfaction:

Follow up with recent customers post-service to gather feedback and ensure 100% satisfaction.

Data Entry & Tracking:

Maintain accurate logs of call volume, booked appointments, and customer interactions in our dispatch management system. What We're Looking For High school diploma or GED equivalent. 1+ years of call center, customer service, or receptionist experience (HVAC or home services experience is a major plus!). Energetic, friendly demeanor with professional communication skills. Strong multi-tasking ability and comfort using computers, multi-line phone systems, and scheduling software. Valid driver's license and legal authorization to work in the U.S. Tim Ferguson Plumbing, Air and Electric- Jackson is an Equal Opportunity Employer. #ZR #HVAC #CustomerService #JobHiring #NowHiring #Dispatch #Scheduler