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GovEase

Customer Support Specialist

Career Insights for Customer Service Representative (General)

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Based on Mississippi data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$33,927 / year median in Mississippi

+5% projected growth

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Job Description

Customer Support Specialist GovEase - 4.7 Madison, MS Job Details $35,000 - $45,000 a year 11 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Live chat Email customer support Texting/chatbox tools Managing clients in a customer support role Bachelor's degree Email support Entry level Client interaction via phone calls Full Job Description We are in search of a Customer Support Specialist. This position is set up for individuals who are looking to advance their career and provide support to our customers and users allowing us to grow our business across the United States. As a Customer Support Specialist, your responsibilities include providing support to customers via calls, emails and live chats
Responsibilities:
Manage incoming/outgoing customer calls, emails, and live chats Log conversations and interactions through our support solution Handle customer complaints and questions while providing solutions Maintain in-depth knowledge of GovEase products and technologies Benefits Competitive Salary Blue Cross & Blue Shield Health Insurance Guardian Dental Insurance Long-Term Disability Insurance Optional Vision Insurance 401(k)
Discretionary Matching Plan Generous Paid Time Off, Sick Days, & Company Holidays Voluntary Benefits:
Short-Term Disability, Life Insurance (Whole or Term), Accident Insurance, Hospital Indemnity Insurance, Cancer Insurance, Critical Illness Insurance. Bachelor's Degree