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TS
The Stogner Agency
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Based on Mississippi data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$33,927 / year median in Mississippi
+5% projected growth
Job Description
Job Summary We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional support and ensuring their needs are met with enthusiasm and professionalism. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming office environment. This paid position offers an exciting opportunity to develop your skills in customer support and administrative functions while working in a fast-paced, engaging setting. Responsibilities Greet customers and visitors warmly at the front desk, establishing a friendly and professional atmosphere Manage multi-line phone systems to handle incoming calls promptly and efficiently Provide outstanding customer service by addressing questions, resolving issues, and offering helpful solutions Maintain accurate records through data entry, filing, and updating customer information Ensure excellent phone etiquette and professional communication at all times to enhance customer satisfaction Assist clients with policy questions, changes, and billing inquiries Answer incoming calls, emails, and messages in a professional and timely manner- Process policy updates, renewals, and documentation Support agents with day-to-day administrative tasks Requirements Experience in office management or administrative roles with strong clerical skills Excellent computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook) and data entry skills Strong organizational skills with the ability to multitask efficiently in a busy environment Exceptional phone etiquette and customer service skills to handle inquiries with professionalism and positivity Previous experience as a front desk receptionist is beneficial but not required