Customer Service Specialist McKesson Corporation United States, Mississippi, Olive Branch 8313 Polk Lane (Show on map) Sep 02, 2026 McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. The Customer Service Specialist serves as the primary point of contact for customers, helping manage orders, resolve issues, and ensure an outstanding customer experience. This role works closely with customers, warehouse operations, transportation, and supply chain teams to provide accurate information, solve problems, and keep orders moving smoothly. This is a great opportunity for candidates with experience in customer service, account management, logistics, transportation, order management, or supply chain operations. What You Will Do Serve as the primary contact for customer inquiries related to orders, returns, shipments, and product availability

Process and monitor customer orders to ensure accuracy and timely delivery

Research and resolve shipment, invoice, and order discrepancies

Track orders and provide proactive updates on delays, issues, or status changes

Support claims, returns, and dispute resolution activities

Partner with warehouse, transportation, quality, accounts receivable, and supply chain teams to resolve customer concerns

Maintain accurate documentation of customer interactions and account activity

Monitor account performance and identify recurring issues or improvement opportunities

Build strong relationships with customers and internal business partners

Contribute to process improvements that enhance service levels and operational efficiency

Basic Requirements Typically requires 3+ years of related experience.

High School Diploma or GED

2+ years of experience in customer service, account management, logistics, transportation, order management, or a related field

Experience using Microsoft Office, including Excel, Outlook, and Word

Strong verbal and written communication skills

Strong problem-solving and organizational skills

Experience managing multiple priorities in a fast-paced environment

Internal candidates must be in good standing in their current role

Preferred Skills / Experience Experience in a distribution, logistics, healthcare, pharmaceutical, or supply chain environment

Experience handling claims, returns, or customer escalations

Experience using ERP, warehouse, or transportation systems such as

SAP, WMS

(Acumax), TMS, or similar platforms

Experience working cross-functionally with operations, transportation, or warehouse teams

Strong analytical skills and attention to detail

Work Environment On-site position in a fast-paced distribution and customer service environment

Monday - Friday, 7:00 AM - 4:00 PM

Frequent interaction with customers, warehouse teams, transportation providers, and internal stakeholders

Deadline-driven environment requiring strong organization, communication, and follow-through

Collaborative team focused on customer satisfaction and operational excellence

Why Join Us?

Opportunity to make a direct impact on customer experience and operational success

Stable, full-time Monday-Friday schedule

Collaborative environment with opportunities for professional growth

Exposure to logistics, distribution, and supply chain operations

Supportive team focused on continuous improvement and customer service excellence We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here. Our Base Pay Range for this position $17.16 - $28.60 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted. Join us at McKesson!