Logistics Track & Trace Customer Service Representative

We are seeking a detail-oriented and dependable Logistics Track & Trace Customer Service Representative to join our team. This role is responsible for monitoring shipments, communicating updates, and ensuring a smooth delivery process for customers and carriers.

Key Responsibilities:

Track and trace shipments to ensure on-time delivery Communicate with carriers, drivers, and customers regarding shipment status Proactively identify and resolve delays or transit issues Accurately update internal systems with shipment data Deliver high-quality customer service via phone, email, and messaging platforms

Qualifications:

Minimum typing speed of 40+ words per minute (required) Strong communication and problem-solving skills Ability to multitask in a fast-paced environment Basic computer proficiency (Microsoft Office, email, data entry systems) Logistics, transportation, or supply chain experience is a strong plus Previous customer service experience preferred

Schedule:

Full-time (hours may vary based on operational needs)

Benefits:

Competitive hourly pay starting at $20/hour Opportunities for advancement Team-oriented work environment

Pay:

$25.00 - $29.81 per hour

Work Location:

In person