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ER
EasyCare Recruiting
Automotive BDC Representative/Call Center
Career Insights for Call Center Representative
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Scorecard
Based on North Carolina data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,199 / year median in North Carolina
+5% projected growth
Job Description
Automotive BDC Representative / Call Center Stearns Ford Do you have what it takes to excel in a fast-paced, high-volume sales environment? If so, the rewards can be outstanding! Our dealership is currently seeking highly motivated, results-driven internet sales professionals for new and used vehicles. Responsibilities Monitor and respond to all Internet leads (referral services and website) Develop client prospecting file upon lead receipt Quote pricing, rates and inventory availability Meet and greet prospects (by appointment) Present and demonstrate inventory Receive credit applications (manually and online) Remain up-to-date on products, market trends and certifications Understand and implement dealership sales process Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards Take digital photos for posting on website Requirements Must be familiar with Client Relationship Management (CRM) software