Merchant Support Specialist Infinity Payment Systems Castle Hayne, NC Job Details Full-time $16

• $20 an hour 16 hours ago Benefits Paid training Paid time off Opportunities for advancement Qualifications Customer communication Teamwork Driver's License Attention to detail Customer engagement Customer support ticket management Client interaction via phone calls

Full Job Description Merchant Support Specialist Location:

Castle Hayne, NC (In Office)

Schedule:

Monday-Friday, 8:30 AM-5:30

PM Job Type:

Full-Time Job Overview Are you a detail-oriented problem solver who enjoys helping people and keeping things moving behind the scenes? Do you thrive in a fast-paced environment where every day brings something new? Infinity Payment Systems is looking for a Merchant Support Specialist to provide exceptional support to our merchants, sales teams, and internal operations. This role plays a key part in ensuring new accounts are deployed successfully, merchants receive excellent service, and administrative processes are handled accurately and efficiently. If you are organized, customer-focused, and someone who takes ownership of getting things done, we want to hear from you!

What You'll Do:

Customer Service & Merchant Support Answer phones and maintain detailed documentation of customer interactions and solutions provided. Create, manage, and track support tickets to ensure merchant requests are documented, assigned, and resolved in a timely manner. Follow up on open tickets, provide updates to merchants, and ensure issues are fully addressed through resolution. Serve as a primary point of contact for merchant questions, requests, and account support. Provide professional, responsive service while creating a positive customer experience. Troubleshoot issues, communicate solutions, and coordinate with internal teams when needed. Deployment & Equipment Setup Coordinate and manage new merchant deployments from start to finish. Program, configure, and prepare equipment for installation. Ensure equipment, paperwork, and account details are accurate before deployment. Communicate with sales representatives and merchants to coordinate successful setups. Leasing & Account Administration Submit and manage equipment lease requests. Process lease transfers, updates, and related documentation. Review paperwork for accuracy and completeness. Coordinate with internal teams and outside partners to keep processes moving efficiently. Operations Support Assist with various administrative tasks to support daily operations. Maintain accurate records and update systems as needed. Work closely with sales, support, and operations teams to provide a seamless merchant experience.

What We're Looking For:

Customer-Focused Mindset

• You genuinely enjoy helping people and finding solutions. Detail-Oriented
• You catch the small things and take pride in accuracy. Organized & Reliable
• You can manage multiple priorities and keep tasks moving. Strong Communicator
• You're comfortable working with customers, sales reps, and internal teams. Problem Solver
• You take initiative, think critically, and find answers. Positive Mental Attitude (PMA)
• You bring energy, ownership, and a willingness to learn. Experience with POS systems, merchant services, leasing, or payment processing is a plus, but we are willing to train the right person. Why Join Infinity Payment Systems? Make an Impact
• Your work directly affects our merchants' success and customer experience. Variety Every Day
• No two days are exactly the same. Supportive Team Culture
• We believe in teamwork, growth, and helping each other succeed. A Workplace You'll Enjoy
• Work in a modern office with a team-focused atmosphere where we celebrate wins, build relationships, and enjoy working together. Career Growth Opportunities
• Learn the payment processing industry and develop valuable skills. PMA-Driven Workplace
• We believe attitude, accountability, and teamwork make the difference.

If you're looking for a role where you can grow, contribute, and be part of a team that values people and relationships, we'd love to meet you! Apply today!

Pay:

$16.00

• $20.

00 per hour

Benefits:

Paid time off Paid training

Work Location:

In person