Customer Service Representative

About GLS Products, LLC Founded in 2003, GLS Products, LLC is a sales, marketing, and distribution company specializing in industrial hot melt glue sticks, bulk adhesives, and applicators. We proudly serve customers across industries such as woodworking, packaging, and construction. We offer a competitive salary , 401(k), healthcare allowance, and paid vacation. Position Overview The Customer Service Manager will support the day-to-day crucial operations of

GLS Products:

Order Entry, Order Confirmation, Invoicing. This role requires a hands-on, detail-oriented professional who can thrive in a small business office environment . The successful candidate will manage customer orders, generate sales orders and invoices, resolve issues promptly, and maintain excellent customer relationships through daily communication. Previous Customer Service experience a plus, as well as working knowledge of Fish Bowl and QuickBooks Online. Key Responsibilities Deliver professional, timely customer service across phone and email. Manage order processing, confirmations, tracking, and invoicing through Fishbowl Inventory and QuickBooks Online . • Resolve order-related issues, including shipping and invoicing discrepancies. • Assist with sales forecasting to support supplier procurement. Maintain accurate and current pricing within QuickBooks/Fishbowl. Provide weekly reports on sales orders, backorders, and open invoices. Respond to RFQs promptly and manage all related documentation. Qualifications Minimum of 5 years of customer service experience (distribution, manufacturing, or industrial supply preferred). Strong communication skills with the ability to engage with customers daily. Detail-oriented with excellent organizational and time-management skills. Flexible and adaptable to a small business environment . Ability to multitask and manage competing priorities. Proficiency in QuickBooks Online, Fishbowl, Salesforce, or similar ERP/CRM systems. Must be a team player with a proactive and positive approach. Must be a self-starter and work in a small business office environment.

Pay:

$21.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan

Experience:

Customer service: 5 years (Required)

Work Location:

In person