Bilingual Customer Service Specialist / Order Processor

Bilingual Customer Service Specialist (Order Processor)

Location:

Dallas, NC Employment Type:

Direct Hire, Full-Time Pay Range:

$24.00- $28.85 per hour DOE A manufacturing/distribution organization in Dallas, NC is seeking a Bilingual Customer Service Associate (English/Spanish) to support order processing and customer operations. This role works closely with Supply Chain, Warehouse, Finance, and Account Management teams to ensure accurate order fulfillment and excellent customer service.

What You'll Do:

Process customer orders daily (30-40+ orders) with high accuracy Respond to customer inquiries and resolve order-related issues Confirm product availability and coordinate with Supply Chain on backorders Collaborate with Account Management to ensure correct pricing Maintain customer data in ERP systems Enter and manage customer complaints and coordinate resolution Work with Warehouse teams on shipment issues Complete invoicing, order close-outs, and customer documentation Assist with training new team members as needed

What We're Looking For:

Bilingual fluency in English and Spanish (written and verbal) 3+ years of customer service or order processing experience 2-3 years of hands-on experience with purchase orders and high-volume order entry Strong communication, organization, and problem-solving skills Experience using ERP systems, CRM tools, and Microsoft Office (Excel, Outlook, Teams) Ability to manage multiple priorities in a fast-paced environment