Member Services Representative

Description We are looking for a Member Services Representative to support a busy non-profit service environment in Durham, North Carolina. This Long-term Contract opportunity is ideal for someone who enjoys helping people, communicating clearly, and staying organized while managing a high volume of inbound calls. The person in this role will provide responsive assistance to members, handle routine transactions accurately, and maintain strong service standards in a fast-paced call center setting.

Responsibilities:

• Respond to incoming member calls promptly and provide courteous, solution-focused support.
• Assist members with questions, service requests, and general account-related concerns while ensuring a positive experience.
• Enter and update information accurately in computer systems while maintaining strong attention to detail.
• Process payments and handle cash-related transactions in accordance with established procedures.
• Document conversations, actions taken, and follow-up needs thoroughly to support service continuity.
• Manage multiple priorities efficiently in a high-volume call center environment without compromising quality.
• Type and navigate between systems effectively to complete inquiries and maintain accurate records.
• Escalate complex issues appropriately and coordinate with internal teams to help resolve member concerns. Requirements
• Previous experience in customer service, preferably in a call center or high-volume support setting.
• Strong computer skills with the ability to learn and use multiple systems confidently.
• Accurate typing ability and comfort entering information quickly during live calls.
• Experience answering inbound calls and assisting customers with careful attention to detail.
• Solid cash handling skills and attention to accuracy when processing transactions.
• Clear verbal communication skills and a consistent focus on member satisfaction.
• Ability to stay organized, dependable, and productive in a fast-paced work environment.

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