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BV
BOAB Ventures
Field Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Job Requirements Fort Bragg, NC Top Secret/SCI Polygraph Unspecified Career Level not specified Salary not specified Join Premium to unlock estimated salaries Job Description Job Description We are seeking a highly skilled Field Service Representative (FSR) to support a mission-critical U.S. Government customer leveraging advanced Palantir technologies. The ideal candidate brings hands-on experience with Palantir platforms, strong communication skills, and the ability to work directly with military and intelligence users in a fast-paced operational environment. This role requires a self-starter who can train users, support operational workflows, assist with dashboard creation, troubleshoot issues, and serve as a critical link between end users and Palantir engineering teams. Responsibilities
- Build strong, proactive relationships with users at the customer site and identify use-case gaps.
- Support users by creating initial dashboards and helping formulate operational and analytical questions.
- Stay current on all platform updates, features, and capability releases.
- Staff the Help Desk, resolve issues, and coordinate with Palantir engineering teams to address technical problems.
- Provide detailed and timely feedback to engineering teams on product performance, user issues, and feature needs.
- Consistently communicate system or operational issues to the Palantir team and customer leadership.
- Support mission execution by enabling users to fuse intelligence sources and leverage platform tools effectively. Required Skills
- U.S. Citizenship (required by U.S. Government contract).
- TS/SCI eligibility (active TS/SCI preferred).
- Prior experience working with Palantir platforms (Foundry, Gotham, Gaia, etc.).
- Strong communication skills with the ability to explain complex concepts clearly.
- Ability to work independently and in a team environment supporting high-tempo operations.
- Ability to travel up to 25% domestically or internationally, as required. Desired Skills
- Recent, hands-on experience with Palantir platforms.
- Military, Special Operations, or Law Enforcement background.
- Experience briefing senior military or government stakeholders.
- Background fusing intelligence capabilities in support of operations.
- Technical foundation with working knowledge of:
- HTML, Ruby, Python and/or Java
- Microsoft Excel
- Hardware, networks, and basic server administration group id: 91165268 Apply now