Part Time Customer Service Representative Quality Cleaners
6 Garner, NC Job Details Part-time From $11.50 an hour 21 hours ago Qualifications Computer operation Customer communication Teamwork Customer relationship building Client rapport building Attention to detail Retail store experience Full Job Description Quality Cleaners is seeking a friendly, dependable, and customer-focused Customer Service Representative to join our team. This position is an important part of our daily operation and serves as one of the first points of contact for our customers. The ideal candidate is professional, organized, reliable, and enjoys helping people. You will assist customers with dropping off and picking up garments, process transactions, answer questions, maintain accurate customer and order information, and help ensure every customer receives the quality service they expect from Quality Cleaners. We are looking for someone who understands that great customer service is more than completing a transaction—it is about making customers feel welcomed, valued, and confident in the service they receive. Responsibilities Greet every customer in a friendly, professional, and welcoming manner. Assist customers with garment drop-off and pickup. Accurately enter customer information and orders into the point-of-sale system. Tag, organize, and prepare incoming garments for processing. Process customer payments and provide receipts. Answer incoming telephone calls and respond to basic questions regarding services, pricing, order status, and turnaround times. Carefully check completed orders before releasing them to customers. Locate customer orders quickly and accurately. Communicate customer requests, special instructions, stains, garment concerns, and service needs to the appropriate team members. Assist customers with dry cleaning, laundry, wash-and-fold, and other available services. Handle customer questions or concerns professionally and notify management when additional assistance is needed. Maintain accurate customer records and order information. Contact customers regarding completed orders or other order-related information when needed. Keep the front counter, customer area, and work area clean, neat, and organized. Assist with organizing completed garments and maintaining an efficient pickup area. Follow company procedures for garment handling, customer service, payments, and order accuracy. Help create a positive customer experience that encourages repeat business and referrals. Perform other customer service and light administrative duties as assigned. Qualifications Previous customer service, retail, front desk, or similar experience preferred. Excellent communication and interpersonal skills. Friendly, positive, and professional attitude. Dependable and punctual with a strong work ethic. Strong attention to detail and accuracy. Comfortable using a computer, point-of-sale system, and telephone. Ability to learn new systems and procedures. Ability to handle cash, credit card, and other customer transactions accurately. Ability to multitask while maintaining excellent customer service. Ability to work independently and as part of a team. Must be comfortable working directly with the public. Ability to stand for extended periods during scheduled shifts. Ability to safely lift and handle customer garment orders as needed. What We're Looking For We are especially interested in someone who is: Reliable
- Our customers and team need someone they can count on. Friendly
- You enjoy interacting with people and creating a welcoming environment. Detail-Oriented
- Accuracy is extremely important when handling customer garments and orders. Professional
- You represent Quality Cleaners every time you interact with a customer. Organized
- You can manage multiple orders and responsibilities without losing track of the details. Solution-Focused
- When a customer has a concern, you remain calm and work toward a resolution. Team-Oriented
- You are willing to help wherever needed to keep the operation running smoothly.
About Quality Cleaners Quality Cleaners is committed to providing our customers with dependable garment care and exceptional customer service. We take pride in building long-term relationships with our customers and creating an experience that keeps them coming back. We are looking for a team member who will take pride in representing our business and helping us maintain the high level of service our customers deserve. Schedule Schedule and hours will be discussed during the interview process. Candidates should provide their availability when applying. How to Apply Please submit your resume through Indeed along with your current availability. Qualified applicants will be contacted regarding the next steps in the interview process. Quality Cleaners is an equal opportunity employer.
Pay:
From $11.50 per hour
Work Location:
In person
