Customer Service Associate & Logistics Support Location:

Hickory, NC Schedule:

Full-Time | Monday-Friday | 8:00 AM - 5:00 PM Join Lincotek Surface Solutions Lincotek Surface Solutions is a global leader in advanced surface treatment technologies and a proud member of the Unitedcoatings Group. As a center of excellence supporting the Aerospace and Industrial Gas Turbine industries, we deliver innovative coating solutions that power some of the world's most demanding applications. With operations across North America, Europe, and Asia, Lincotek continues to grow through four key business divisions: Aerospace Industrial Gas Turbine Biomedical Equipment If you're looking for a career with a global manufacturing company that values teamwork, customer satisfaction, and continuous improvement, we'd love to hear from you. Position Summary The Customer Service Associate & Logistics Support plays a critical role in ensuring exceptional customer service by managing customer orders from receipt through invoicing while supporting daily logistics operations. This position serves as the primary liaison between customers and internal departments including Production, Quality, Engineering, Shipping, and Logistics to ensure accurate order processing and on-time delivery. The ideal candidate is highly organized, detail-oriented, thrives in a fast-paced manufacturing environment, and enjoys building strong customer relationships while learning new processes within SAP and logistics operations. What You'll Do Customer Service Review customer purchase orders for accuracy and complete contract reviews. Coordinate resolution of order discrepancies with customers and internal departments. Process and manage customer sales orders within SAP. Maintain accurate order backlog and customer commit dates. Provide timely order status updates through email, customer portals, and meetings. Monitor customer forecasts, priorities, and delivery commitments. Logistics Support Coordinate incoming and outgoing shipments with Shipping & Receiving. Communicate expedited orders and shipping priorities to internal teams. Assist with SAP Goods Receipts (GR), Post Goods Issue (PGI), and customer invoicing. Coordinate customer-owned insert inventory and replenishment. Support shipment scheduling and logistics coordination. Operational Support Serve as backup to the Logistics Supervisor when needed. Assist with invoicing and shipping priorities. Maintain accurate documentation and records. Support continuous improvement initiatives and perform additional duties as assigned. Qualifications Education High School Diploma or GED required Associate Degree preferred Preferred Experience Customer Service in a manufacturing environment Logistics or Supply Chain experience SAP ERP experience (preferred) Order Entry and Sales Order Management Shipping and Receiving coordination Skills & Qualifications We're looking for someone who has: Outstanding customer service skills Excellent written and verbal communication Strong organizational and multitasking abilities Ability to prioritize work in a fast-paced environment High attention to detail and accuracy Strong problem-solving skills Proficiency with Microsoft Office (Excel, Outlook, Word) Intermediate SAP experience preferred Willingness to learn and continuously improve Work Environment This position works in both an office and manufacturing environment and requires regular interaction with production personnel. Candidates should be comfortable working around manufacturing operations while following all company safety policies and procedures. Physical Requirements Frequent standing and walking Regular use of hands and arms Ability to lift up to 10 pounds frequently Ability to occasionally lift up to 50 pounds Ability to work in both office and manufacturing environments Travel Occasional domestic and international travel may be required. Why Lincotek? At Lincotek Surface Solutions, you'll become part of a global organization focused on innovation, quality, and continuous improvement. We invest in our employees and provide opportunities to learn, grow, and contribute to cutting-edge manufacturing serving aerospace and other high-performance industries.

Pay:

$22.00 - $24.00 per hour

Work Location:

In person