CUSTOMER SERVICE ASSISTANT, NF-2091-02

CUSTOMER SERVICE ASSISTANT, NF-2091-02

Department of the Navy U.S. Marine Corps

MCCS LEJEUNE-NEW RIVER

Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Overview Help Accepting applicions Open & closing des 05/08/2026 to 05/18/2026 Salary $16.66 - $16.66 per hour Pay scale & grade NF 02 Locion 1 vacancy in the following locion: Jacksonville, NC 1 vacancy Telework eligible No Travel Required 25% or less - Varies Relocion expenses reimbursed No Appointment type Permanent Work schedule Part-time Service Competitive Promotion potential NA Job family (Series) 2091 Sales Store Clerical Supervisory stus No Security clearance Not Required Drug test No Announcement number 77212 Control number 868480400 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Open to Public Duties Help Wh to Expect Relays instructions from supervisor. Demonstres work methods, and provides work-reled guidance. Performs a full range of services such as assisting customers, taking reservions, following up on delinquent payments or equipment, making refunds and adjustments, resolving routine complaints, and any other customer service reled duties or transactions. Assists in general custodial and/or maintenance duties as needed. Maintains a complete and systemic set of records reling to customer service transactions. May be assigned to any Services facility on a temporary or permanent basis as needed. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. Performs other reled duties as assigned. Requirements Help Conditions of employment See Duties and Qualificions

EVALUATIONS

Qualificions Wh are we looking for? Minimum one year experience in a retail sales or recreion environment. Ability to lead employees in performance of their duties. Knowledge of basic accounting and cash handling. Ability to opere a cash register. Additional informion

GENERAL INFORMATION

Applicants are assured of equal considerion regardless of race, age, color, religion, nional origin, sex, GINA, political affiliion, membership or non-membership in an employee organizion, marital stus, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency. The decision on granting reasonable accommodion on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discriminion and retaliion. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigive Consumer Report. Employment is contingent upon the successful completion of a Tier 1 (T1) Level Background Check Investigion. For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualificion to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Marijuana is a Schedule I drug under the Controlled Substances Act and therefore use of marijuana is illegal under Federal law regardless of Ste laws. Vacancies may be filled by methods other than internal competitive procedures when it appears th the best qualified person can be obtained from other sources. To be considered for non-competitive appointment (e.g. transfer eligible or reinstement eligible) you must list your current/former highest previous permanent grade held as a regular part-time or full-time department of defense non-appropried fund employee.

CONTACT US

For any questions and/or any technical difficulties naviging through or using the Career Page send an email to vacancies.lejeune@usmc-mccs.org or contact us (910) 451- JOBS (5627). Applicions nor documents will not be accepted via email. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work th mters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above. Your applicion/resume and supporting documention used to determine whether you meet the job qualificions listed on this announcement. This vacancy filled by the best qualified applicant as determined by the selecting official. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:

• Stability of Federal Civilian Service
• People with passion for doing work th mters
• Quality of Work Life Balance
• Competitive Pay
• Comprehensive Benefit Packages
• Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Varies - Review "

OTHER INFORMATION

" If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help STEP 1 - Qualify with Applicion and/or Resume You must meet the experience requirements described above under Qualificions. Your applicion and/or resume must clearly demonstre your relevant experience to qualify. You must include employer, position title, position start de (mm/yyyy) and end de (mm/yyyy), pay grade (as applicable) for each position listed. Internship and volunteer positions listed must also include the start de month and year (mm/yyyy) and end de month and year (mm/yyyy). STEP 2 - Submit applicion and/or upload resume online : https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/. STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an tachment to your profile under "My Job Applicions" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/. STEP 4 - Employment Preferences , may be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your applicion includes the correct required documents to verify eligibility

PREFERENCE REQUIRED DOCUMENTS

Military Spouses Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting de to the new duty locion. Submit a current applicion or resume. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal ring and, if applicable, documention of appointment eligibility. Veterans Copy of DD214 citing general or honorable discharge. Persons with Disabilities Proof of Disability Documention from: doctor, licensed medical professional, licensed rehabilition professional, or any federal, ste, District of Columbia, or US territory agency th issues or provides disability benefits. Spouses of relocing active-duty military members applying through Military Spouse Preference Program must upload all documents listed above. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declinion or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocion. As applicable, upload all required documents above to your profile under "My Job Applicions" in the MCCS Careers applicion portal https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/. STEP 5- If applicable, upload a copy of your Transition Assistance form and copy of ID card with "TA" stamped on front of card as an tachment to your profile under "My Job Applicions" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/.

Transition Assistance Program:

(May be requested for positions graded NF-3 below or equivalent) Involuntarily separed members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5. STEP 6 - Before you press " Submit Applicion" , be sure all requested documents have been tached or uploaded. It is the applicant's responsibility to verify th informion entered, uploaded, or submitted is received, legible and accure. HR will not modify applicions, resumes, or add missing tachments. To return to a previous or incomplete applicion, log into your MCCS user account. Resumes/applicions emailed or mailed will not be considered for this vacancy announcement.

ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11

59PM

EASTERN STANDARD TIME

(EST)

ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Agency contact informion

MCCS LEJEUNE-NEW RIVER

Phone 910/451-5627 lejeune.vacancies@usmc-mccs.org Address

MCCS LEJEUNE-NEW RIVER MCCS LEJEUNE-NEW RIVER MARINE CORPS COMMUNITY SERVICES CAMP LEJEUNE, NC 28547 USA

Next steps All applicants who submit an applicion via our Careers page https://careers.usmc-mccs.org able to view their applicion stus online. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Varies - Review "

OTHER INFORMATION

" If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help STEP 1 - Qualify with Applicion and/or Resume You must meet the experience requirements described above under Qualificions. Your applicion and/or resume must clearly demonstre your relevant experience to qualify. You must include employer, position title, position start de (mm/yyyy) and end de (mm/yyyy), pay grade (as applicable) for each position listed. Internship and volunteer positions listed must also include the start de month and year (mm/yyyy) and end de month and year (mm/yyyy). STEP 2 - Submit applicion and/or upload resume online : https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/. STEP 3 - If prior military, upload a copy of your DD214 Member 4 or Service 2 Copy as an tachment to your profile under "My Job Applicions" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/. STEP 4 - Employment Preferences , may be requested for positions graded NF-3 and below, Crafts and Trades (NA, NL, & NS), and Child & Youth (CY) positions. If you are using an employment preference, please use this chart below to ensure your applicion includes the correct required documents to verify eligibility

PREFERENCE REQUIRED DOCUMENTS

Military Spouses Furnish a copy of the PCS order identifying a dependents-authorized move and the sponsor's reporting de to the new duty locion. Submit a current applicion or resume. For spouses with current or prior Federal service, submit a copy of the most recent performance appraisal ring and, if applicable, documention of appointment eligibility. Veterans Copy of DD214 citing general or honorable discharge. Persons with Disabilities Proof of Disability Documention from: doctor, licensed medical professional, licensed rehabilition professional, or any federal, ste, District of Columbia, or US territory agency th issues or provides disability benefits. Spouses of relocing active-duty military members applying through Military Spouse Preference Program must upload all documents listed above. Spousal Preference applicants hired in a flexible position will not lose their spousal preference eligibility until declinion or acceptance of a regular Full-Time or Part-Time position. Spousal Preference may only be utilized once for each permanent relocion. As applicable, upload all required documents above to your profile under "My Job Applicions" in the MCCS Careers applicion portal https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/. STEP 5- If applicable, upload a copy of your Transition Assistance form and copy of ID card with "TA" stamped on front of card as an tachment to your profile under "My Job Applicions" https://careers.usmc-mccs.org/psc/hprd/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=77212&PostingSeq=1/.

Transition Assistance Program:

(May be requested for positions graded NF-3 below or equivalent) Involuntarily separed members of the armed forces and eligible family members applying through the Transition Assistance Program must upload all documents listed above in Step 5. STEP 6 - Before you press " Submit Applicion" , be sure all requested documents have been tached or uploaded. It is the applicant's responsibility to verify th informion entered, uploaded, or submitted is received, legible and accure. HR will not modify applicions, resumes, or add missing tachments. To return to a previous or incomplete applicion, log into your MCCS user account. Resumes/applicions emailed or mailed will not be considered for this vacancy announcement.

ALL ONLINE APPLICATIONS AND REQUIRED DOCUMENTS MUST BE RECEIVED BY 11

59PM

EASTERN STANDARD TIME

(EST)

ON THE CLOSING DATE LISTED IN THE JOB POSTING.

Expand Hide how to apply Agency contact informion

MCCS LEJEUNE-NEW RIVER

Phone 910/451-5627 lejeune.vacancies@usmc-mccs.org Address

MCCS LEJEUNE-NEW RIVER MCCS LEJEUNE-NEW RIVER MARINE CORPS COMMUNITY SERVICES CAMP LEJEUNE, NC 28547 USA

Next steps All applicants who submit an applicion via our Careers page https://careers.usmc-mccs.org able to view their applicion stus online. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Open & closing des 05/08/2026 to 05/18/2026 Salary $16.66 - $16.66 per hour Pay scale & grade NF 02 Locion 1 vacancy in the following locion: Jacksonville, NC 1 vacancy Telework eligible No Travel Required 25% or less - Varies Relocion expenses reimbursed No Appointment type Permanent Work schedule Part-time Service Competitive Promotion potential NA Job family (Series) Supervisory stus No Security clearance Drug test No Announcement number 77212 Control number 868480400