Bilingual Customer Service Representative (English/Spanish)

Location:

Kings Mountain, NC — fully on-site

Pay:

$22.00 per hour

Schedule:

Monday-Friday, 8:00 a.m.-5:00 p.m.

Employment Type:

Full-time, temp-to-hire About the Job Personnel Services Unlimited (PSU) is hiring a Bilingual Customer Service Representative for a local manufacturing company with operations worldwide. You'll help customers with orders, questions, and concerns. Most communication will be in English, with occasional phone calls and emails in Spanish. What You'll Do Answer customer questions about orders, products, and pricing. Process orders, returns, and credits in accordance with company policies. Work with accounts receivable to resolve billing disputes. Handle customer concerns and direct technical issues to the right team. Keep customer records accurate and share feedback about service issues. Work with sales and other team members to support customers during busy periods. What We're Looking For At least 2 years of customer service experience in a call center. Professional-level speaking and writing skills in both English and Spanish. You must be able to handle business phone calls and emails in Spanish; conversational Spanish alone is not enough. Strong grammar and clear communication. Proficiency in Microsoft Outlook, Excel, and Word. Strong problem-solving, time management, and teamwork skills.

Preferred:

2-3 years of SAP experience.

PSU Benefits:

Weekly pay, health insurance, paid time off, and referral bonuses. Ready to take the next step? ! Personnel Services Unlimited is an equal-opportunity employer. We are Passionate about Connecting People with Possibilities! #

HP Pay:

$22.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance Paid time off

Education:

High school or equivalent (Required)

Experience:

Customer service: 2 years (Required)

SAP:

2 years (Required)

Language:

Spanish (Required)

Work Location:

In person