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Kale Insurance

Licensed Insurance Service Rep

Career Insights for Insurance Customer Service Representative

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Based on North Carolina data

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What they do

An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.

$43,472 / year median in North Carolina

-5% projected decline

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Job Description

Job Overview Kale Insurance has proudly served our community for 25 years, growing from the ground up since 2000. With deep local roots and a strong reputation for trust and service, we represent some of the most competitive insurance carriers in the region. Our team is close-knit, experienced, and committed to doing right by every client. We believe great work happens in an environment that is professional, relaxed, and respectful of personal time. With comfortable offices, flexible scheduling, and leadership that values people over quotas, Kale Insurance offers a workplace where employees can build lasting careers while enjoying balance and stability. We're seeking a licensed Insurance Service/Sales Representative to support and grow our Health, Medicare, Life, and Personal Lines business. This role blends client service and sales, focusing on maintaining strong relationships with existing clients while assisting new customers with quotes and coverage decisions. You will work in a low-key, supportive office environment with warm leads, hands-on training, and the opportunity to build your own book of business over time. Base pay of $12 to $18 per hour based on experience, with expected first-year earnings around $45,000 Bonus and performance incentives Paid time off and paid holidays No evenings or weekends Early Wednesday, we close at 1:00 PM Flexible time off and strong work-life balance If you are looking for stability, flexibility, and a role where relationships truly matter, apply today!
Salary Range:
$36,000.00 - $45,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Parental Leave Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Evenings off Weekends off Bonus Opportunities Warm Leads Provided Licensing Assistance Work-Life Balance Holidays Off Paid Holidays Professional Development Continuing Education Opportunities Performance Bonuses Professional Work Environment Team Building Activities Equipment Provided Office Snacks and Coffee Personal Workspace Requirements Active Health, Life, Medicare insurance license required Prior insurance or client-facing experience Strong phone and face-to-face communication skills Proficiency with computers and office systems Professional appearance and attention to hygiene Comfort guiding clients through important coverage decisions Friendly, dependable, and service-oriented mindset Responsibilities Service existing Health insurance clients Service existing Medicare clients Service existing Life insurance clients Provide quotes to prospective Health, Medicare, and Life clients Assist clients in understanding coverage options and making informed decisions Deliver in-person and phone-based service with professionalism and care About Us Kale Insurance is a leading provider of comprehensive insurance solutions. We are dedicated to safeguarding our clients' futures through innovative products and exceptional service, fostering a culture of integrity and expertise. Join a team committed to financial security and client well-being.