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KI
Kale Insurance
Licensed Insurance Service Rep
Career Insights for Insurance Customer Service Representative
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Scorecard
Based on North Carolina data
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What they do
An Insurance Customer Service Representative responds to customer inquiries about insurance, provides information about insurance products and services, and reports insurance claims. May explain insurance coverage or assist customers with adding or changing coverage. Handles or resolves customer complaints. Keeps records of customer communications and transactions.
$43,472 / year median in North Carolina
-5% projected decline
Job Description
Job Overview Kale Insurance has proudly served our community for 25 years, growing from the ground up since 2000. With deep local roots and a strong reputation for trust and service, we represent some of the most competitive insurance carriers in the region. Our team is close-knit, experienced, and committed to doing right by every client. We believe great work happens in an environment that is professional, relaxed, and respectful of personal time. With comfortable offices, flexible scheduling, and leadership that values people over quotas, Kale Insurance offers a workplace where employees can build lasting careers while enjoying balance and stability. We're seeking a licensed Insurance Service/Sales Representative to support and grow our Health, Medicare, Life, and Personal Lines business. This role blends client service and sales, focusing on maintaining strong relationships with existing clients while assisting new customers with quotes and coverage decisions. You will work in a low-key, supportive office environment with warm leads, hands-on training, and the opportunity to build your own book of business over time. Base pay of $12 to $18 per hour based on experience, with expected first-year earnings around $45,000 Bonus and performance incentives Paid time off and paid holidays No evenings or weekends Early Wednesday, we close at 1:00 PM Flexible time off and strong work-life balance If you are looking for stability, flexibility, and a role where relationships truly matter, apply today!