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Gibson Oil & Gas Company, Inc.
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
At Gibson Oil, our mission is GOServe. It is our goal not only to serve our community, but also to faithfully serve the people in it. Our dedicated, experienced team of delivery drivers, service technicians, and office staff carries this goal with them every day, and we believe it sets our work apart from the rest. We are proud to be a faith-driven company in the propane and gas industry, where relationships matter just as much as accuracy and efficiency. We are looking for someone who shares that same mindset- someone who has a genuine love for people and a strong appreciation for working with the community. We believe the best team members are those who enjoy helping customers, solving problems, and keeping things running smoothly behind the scenes. We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role blends customer service with financial responsibilities. The ideal candidate is someone who is people-oriented with a strong commitment to accuracy and service excellence. Qualifications Minimum 2+ years of experience in customer service Strong skills in Microsoft Office Suite (Word, Excel, Outlook) Strong ability to process payments and maintain detailed records Excellent communication and customer service skills Strong attention to detail Ability to multitask and prioritize in a fast-paced environment Excellent phone etiquette with the ability to handle a high volume of calls