HVAC Dispatcher

• Customer Service Representative Weikle's Hometown Heating & Air Leland, NC Job Details Full-time $20
• $25 an hour 1 day ago Benefits Paid holidays Dental insurance Paid time off Vision insurance Life insurance Qualifications Microsoft Word Computer operation Customer communication Microsoft Excel Sales Word embeddings Full Job Description HVAC Dispatcher / Service Coordinator (

Weikle's Hometown Heating and Air Schedule Hours:

8:00 AM

• 5:00 PM (1-hour lunch in between)

Days:

Monday

• Friday Occasional weekend work: as needed for events On-call rotation: after-hours call dispatch (answer calls after hours/ on call commission)

Pay & Benefits Pay:

$20.00

• $25.00 per hour (depending on experience in specific role) Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Paid time off & Holiday pay (7 PAID Holidays + Your Birthday )
• Responsibilities Coordinate and manage daily HVAC service and technician schedules Assign calls based on technician availability, location, skill level, and customer needs Monitor the dispatch board throughout the day and update schedules as needed Respond quickly to emergency calls, cancellations, delays, and last-minute scheduling changes Update customers on technician arrival times, delays, and scheduling changes Communicate with technicians about job assignments and scheduling updates Coordinate with management and the office team to keep the day running smoothly from the first call through the final appointment Track outstanding rebates or registrations and follow through until completed Provide professional, friendly, responsive communication with customers Answer scheduling questions and service concerns Resolve scheduling issues before they become customer complaints Follow up when needed to ensure customers receive the expected level of service Maintain accurate customer notes and documentation in company software systems Maintain accurate maintenance records and schedule jobs as needed Follow up with Estimates and sales rehash Pull permits, schedule inspections and process warranties Order parts and schedule repairs Process part warranties Organize and run reports Collect payments Accounts Receivable Support Help with accounts receivable tasks, including reviewing outstanding customer balances Support payment collection and follow up with customers professionally Required Skills Excel Microsoft Word Computer skills Problem solving Sales skills Customer service Experience HVAC dispatching/service coordination experience is preferred, but not required.

We are looking for someone who is eager to learn and is a team player! Come be a part of the

BEST HVAC

company in Brunswick County!