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Champion Home Builders

Customer Service Representative - Part Time

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Based on North Carolina data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$36,502 / year median in North Carolina

+2% projected growth

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Job Description

Customer Service Representative•Part Time 3.0 3.0 out of 5 stars Lillington, NC 27546 From $15 an hour•Part-time Champion Home Builders 393 reviews From $15 an hour•
Part-time FLSA Status:
Non-Exempt Summary Knowledge in manufactured home parts, service and bilingual a plus. Interviews customers, gather information, and record interview information into computer for customer service by performing the following duties: Essential Duties and Responsibilities include the following. Other duties may be assigned. Talks with customers by phone to go over the customer list. Review retailer checkout sheets for items wrong with home when it arrives at the lot. Guide contractors working for their plant. Enter service orders into the service system. Assign correct parts to each item on service order. File completed work orders. Competencies Must have strong attention to detail Must have strong computer skills Must be able to lift up to 20lbs. Must provide a high level of customer service Must have strong communication skills both internal (Champion) and external (Customers) Must have a great work ethic Must live the Champion Operating Principles Qualifications Must have working knowledge of Microsoft Office Previous experience in manufactured/modular housing desired EEO Statement Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.