Overview

•This position requires Collections and/or Auto Service experience.

•Join our team as a Customer Service Representative. In this vital role, you will serve as the first point of contact for customers, providing exceptional support through various communication channels. You will be the point of contact for warranty request and insurance claims. This position also requires account receivables collections. Responsibilities Handle incoming calls using multi-line phone systems with professionalism and courtesy, ensuring each customer feels valued and heard Assist clients with warranty inquiries, Insurance inquiries, product information, billing questions, and troubleshooting via phone and email Manage claims, contact garages, explain coverage, maintain records of all repairs being made. Coordinate scheduling appointments, and maintaining a welcoming office environment Utilize productivity software such as Microsoft Office (Word, Excel, Outlook, Google) to create spreadsheets, documents, and correspondence efficiently Perform data entry tasks accurately within systems like QuickBooks and other client management tools to update records promptly Maintain organized office operations by managing calendars, scheduling service, and coordinating appointments with attention to detail Contacting accounts for payments and arrangements. Qualifications Experience in customer service. Experience in automotive service work. Display strong phone etiquette and communication skills Experience in account recievable collections. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with general computer literacy and technical proficiency Experience with data entry, spreadsheets, clerical tasks, and office management is highly desirable Demonstrated skills and ability to de-escalate customers concerns while prioritize tasks efficiently and manage time effectively

Pay:

$15.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person