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EI
Enzo's Italian Market & Osteria
Customer Service Associate
Career Insights for Customer Service Representative (General)
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Scorecard
Based on North Carolina data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,502 / year median in North Carolina
+2% projected growth
Job Description
Overview Join our dynamic team as a Customer Service Associate and become the friendly, knowledgeable voice that helps clients navigate their needs with confidence! In this role, you'll be the first point of contact for customers, providing exceptional support through various communication channels. Your enthusiasm, organizational skills, and technical proficiency will drive positive experiences, foster loyalty, and contribute to our reputation for outstanding client service. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a real difference in people's lives. Responsibilities Greet customers and provide excellent service through POS checkout. Become Italian food knowledgeable of offered products Light prep, (oven usage), and restocking of retail coolers, freezers, and shelves. Maintain a clean and organized work environment Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring clear and effective communication. Assist clients with product or service questions, troubleshooting issues, and resolving concerns with a positive attitude. Manage data entry tasks accurately within customer relationship management (CRM) systems and other software platforms. Support sales efforts by identifying customer needs and offering suitable solutions or recommendations. Experience - Requirements Positive attitude and strong teamwork skills Ability to stand for extended periods, and work in a fast-paced environment.
Embark on a rewarding journey where your enthusiasm fuels exceptional service! We're dedicated to supporting your growth through ongoing training and a vibrant team environment. Apply today to become an integral part of our commitment to delivering top-tier client experiences!
Flexible schedule:
mornings, afternoons, evenings (through close of business, availability on weekends is a big plus! Previous experience in customer support or client services is highly preferred, especially within call center environments or retail settings. Strong communication skills in English. Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail.Embark on a rewarding journey where your enthusiasm fuels exceptional service! We're dedicated to supporting your growth through ongoing training and a vibrant team environment. Apply today to become an integral part of our commitment to delivering top-tier client experiences!