An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
SERVICE BUSINESS DEVELOPMENT CENTER REPRESENTATIVE - MONROE NISSAN
Your mission:
DRIVE SERVICE TRAFFIC. FILL THE SCHEDULE. CREATE OPPORTUNITY. RETAIN CUSTOMERS.
Monroe Nissan is looking for a motivated, high-energy Service Business Development Center Representative who knows how to communicate, follow up, and turn conversations into appointments. This is not a position for someone who wants to simply answer phones. Our Service BDC is a critical part of our Fixed Operations growth strategy. You will be responsible for keeping our service drive busy, reconnecting with customers, generating appointments, following up on opportunities, and making sure customers continue choosing Monroe Nissan for their automotive needs. If you are competitive, organized, confident on the phone, and motivated by results, we want to talk to you.
WHAT YOU'LL DO
Handle inbound and outbound service calls, texts, emails, and customer inquiries Schedule and confirm service appointments Contact customers with declined service recommendations and help bring them back into the dealership Reach out to customers with open recalls and manufacturer campaigns Follow up with customers who are due or overdue for maintenance Re-engage customers who have not serviced with us recently Help maximize the service schedule by filling open appointment opportunities Make appointment confirmation and reminder calls Follow up on missed and canceled appointments Assist customers with basic service questions and properly route technical concerns when necessary Maintain accurate and detailed customer notes in our CRM and dealership systems Consistently follow established customer contact processes Work directly with Service Advisors and Service Management to identify opportunities and increase service traffic Track appointment activity, show rates, conversions, and follow-up performance Help build long-term customer relationships and improve customer retention Promote available service specials, maintenance packages, and dealership programs Maintain professional and consistent communication across every customer interaction
WHO YOU ARE
Confident on the phone and comfortable making a high volume of outbound calls Able to communicate professionally through phone, text, and email Competitive and motivated by goals Organized enough to manage multiple follow-up opportunities without letting customers fall through the cracks Comfortable overcoming objections and asking for the appointment Able to create urgency without creating pressure Reliable, accountable, and consistent Comfortable working in a fast-paced dealership environment Able to work independently while remaining part of a larger Fixed Operations team Detail-oriented when documenting customer interactions Comfortable working with performance goals and measurable KPIs
EXPERIENCE WE VALUE
Previous experience in any of the following is a major plus: Automotive Service BDC Automotive Sales BDC Service Advisor Customer Retention Appointment Setting Call Center Customer Service Inside Sales Telemarketing CRM Management Automotive experience is preferred but not required for the right candidate. If you are coachable, competitive, and willing to learn, we can teach you the automotive side.
WHAT SUCCESS LOOKS LIKE
We are looking for someone who wants their performance measured and wants the opportunity to win.
Key areas of focus include:
Outbound call activity Appointment-setting percentage Appointment show rate Declined service conversions Recall appointments Maintenance retention Customer reactivation Missed appointment recovery Follow-up completion Overall service appointment growth You won't just be answering phones. You will directly influence how many customers come through our service drive every day.
WHY MONROE NISSAN?
Monroe Nissan is focused on aggressively growing our Fixed Operations department and creating a service experience that keeps customers coming back. We want people who are hungry to grow with us. You'll work directly with a leadership team that believes in: Accountability. Growth. Customer retention. Performance. Opportunity. We aren't looking for someone who needs to be reminded to follow up. We're looking for someone who sees an open appointment on the schedule and starts figuring out how to fill it. We're looking for someone who sees a declined repair and sees an opportunity. We're looking for someone who understands that every phone call can turn into a customer relationship.
READY TO JOIN THE TEAM?
If you're confident on the phone, competitive by nature, organized with your follow-up, and ready to directly impact the growth of a dealership service department, apply today. Come help us build one of the strongest service operations in the market. Monroe Nissan - Let's grow.
HOURLY PLUS BONUS
Job Type:
Full-time Pay:
$19.00 - $35.00 per hour
Benefits:
Dental insurance Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to
Commute:
Monroe, NC 28110 (Required) Ability to
Relocate:
Monroe, NC 28110: Relocate before starting work (Required)
