JOB SUMMARY

Specialty Accounts is responsible for the administration and audit of Specialty and Employee Accounts, Equipment Research, Regulatory and Special Handling. The Specialist position has occasional contact with customers.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience. Audits various department reports to maintain billing system integrity. Performs various forms of customer research within the billing system and/or ticketing system. Addresses and troubleshoots escalated customer issues. Processes customer account adjustments. Performs equipment movement and/or customer order entry within company billing system based upon request. Provides support to internal and external customers. Maintains various departmental databases. Performs other duties as requested. Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate effectively, both written and verbally Ability to prioritize and organize effectively Ability to use critical thinking in complex situations Demonstrated interpersonal skills with leadership aspirations to assist in motivating peers Proven ability to mentor and coach team members Knowledge of

CSG/ICOMS

billing system Required Education College course work in business or related field or equivalent combination of education and experience Required Related Work Experience and Number of Years Customer service experience

3 Telephone, Video, Internet Experience
2 Data Entry Experience
2 CAM120 0 2026 Here, our employees don't just have jobs, they're building careers.

That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve

providing opportunities for employment and advancement to all team members.

Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. 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