Ashley Furniture HomeStore is the #1 selling furniture brand worldwide and the leading retailer of furniture and bedding across the United States. Rooted in values of hard work, family, and affordable style, we have grown from humble beginnings in a small Wisconsin town to become a household name in home furnishings. Job Overview We are seeking an energetic and dedicated Customer Service Representative to join our dynamic team in New Bern, NC. In this role, you will be the friendly face and voice of our company, providing exceptional support to our customers through various communication channels. Your enthusiasm and organizational skills will ensure each customer interaction is positive, efficient, and memorable. This paid position offers an exciting opportunity to develop your office management and customer service expertise within a vibrant retail environment. Responsibilities Greet customers promptly and professionally at the front desk or via phone, establishing a welcoming atmosphere. Handle multi-line phone systems efficiently, directing calls accurately and answering inquiries with clarity. Manage data entry tasks using productivity software such as Microsoft Office, spreadsheets, and Word processing tools to maintain accurate customer records. Provide excellent customer support by addressing questions, resolving issues, and ensuring client satisfaction through effective communication. Utilize computer skills to update databases, process transactions using QuickBooks or similar accounting software, and support administrative functions. Maintain organized office operations by managing supplies, supporting front desk activities, and ensuring smooth workflow. Experience Prior clerical or administrative experience in an office setting is preferred. Strong customer service background with excellent phone etiquette and client communication skills. Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with spreadsheets for data management. Technical proficiency with computer literacy including data entry, proofreading, and document formatting. Experience with multi-line phone systems, calendar management, and office management tasks is advantageous. Bilingual abilities are a plus to better serve diverse customer needs. Demonstrated organizational skills with the ability to multitask efficiently in a fast-paced environment. Join us to be part of a team that values enthusiasm, professionalism, and a commitment to delivering outstanding customer experiences!

Pay:

$15.00 - $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Retirement plan People with a criminal record are encouraged to apply

Work Location:

In person