Showroom Customer Service Representative

NICOLOCK PAVING STONES

Pineville, NC Job Details Part-time | Full-time $18

• $20 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Pricing Teamwork Computer literacy Merchandising Basic math High school diploma or GED Graphic design software Needs-based selling Retail store product knowledge Full Job Description Nicolock Paving Stones is seeking to hire a Showroom Customer Service Representative in our brand new Pineville, NC location.

This is the first of its kind paving stone and outdoor living showroom. We need to hire a high energy individual to support in growing the market share business. Full-time.

• Must have availability to work weekends.

40 hours 5 days a week The right candidate must have high energy, be communicative and be excited about making an impact on customer services and growing the business. As a Showroom Customer Service rep. you will be delivering exceptional experience for our retail customers, helping them to create their dream backyard oasis. The ideal candidate must have a background in retail/contractors experience.

Responsibilities:

• Meet and greet customers.
• Track and enter new customers into our system and set up design appointments with customers that visit our stores. Increase sales through developing relations with new and existing customers.
• Manage the end-to-end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, etc.
• Managing a customer lead and generating appointments & managing outstanding quotes to ensure sales are converted.
• Listen and capture customer requirements to ensure the design meets or exceeds customer expectations on their backyard oasis.
• Generate inspirational designs from customer requirements using our outdoor kitchen designing software.
• Organize store merchandise with the customer's goals in mind.
• Able to deliver world-class customer service.
• Implementing and developing an effective sales strategy to drive sales.
• Create eye-catching product displays at our retail location.
• Rotate, stock, and price store merchandise.
• Maintaining an accurate record of all leads, customers' accounts and sales by using CRM software.
• Collaborating with the marketing department to expand brand presence through the creation of suitable marketing materials.
• Keeping abreast of latest industry product developments by attending meetings, training workshops, and industry events.
• Strategically negotiating with potential and existing customers to close sales.
• Completes cash register transactions as well as guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds and stand for long periods of time.
• Promote a positive culture of teamwork, inclusion, and collaboration.
• Maintain familiarity with current vendor promotions and special services.

Requirement:

• High school diploma, or GED.
• You must work in a retail/contractor's environment.
• You have 6 months' experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.
• You can read, write, and perform basic arithmetic (addition and subtraction).
• You can work nights and weekends as required.
• You're customer-focused and goal-oriented.
• You have experience using a computer and are able to use design programs which includes inputting, accessing, modifying, or outputting information.

Job Types:

Full-time, Part-time Pay:

$18.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift

Work Location:

In person