Survey Carolina PLLC is looking to add a full-time Customer Service Representative to our growing team! The applicant will work in conjunction with the Office Manager and Professional Land Surveyor to perform a wide variety of tasks in an office setting. The ideal candidate will have strong computer, customer service, and organizational skills. Experience is a plus, but not necessary.

Job Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Taking job requests and following up on requests.
• Keeping records of customer interactions, transactions, comments, and concerns.
• Processing necessary Planning Department forms.
• Processing deed and plat research.
• Creating client contracts.
• Acknowledging and resolving customer complaints.
• Ensure customer satisfaction and provide professional customer support.
• Operate standard office equipment on a regular basis, including a copy machine, scanner, and a computer.
• Communicating and coordinating with colleagues as necessary.
• Any additional duties as required.

Qualifications:

High School Diploma Valid Driver's License Good verbal and written communication skills. Proficient in Microsoft Office (Word, Excel, Outlook, & Access).

• Superior organizational skills with the ability to multi-task and complete projects in a timely manner.
• Answer a multi-line phone system.
• Ability to multitask and prioritize efficiently in a fast-paced office setting.
• Excellent customer service skills.
• Experience with QuickBooks.
• Attention to detail and problem-solving skills.
• Dependable and Responsive.
• Able to maintain a high level of confidentiality.

Benefits:

• This is a full-time position Monday - Thursday, 7:30AM-5:00PM, and Friday, 7:30AM-12:00PM.
• Paid Holidays, Health Insurance Allowance, Retirement Account, and Life Insurance available after 90 days of employment. Paid Time Off available after 1 year of employment.

Salary:

Depending on experience with option of raise after probationary 90 days. Survey Carolina PLLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type:

Full-time Pay:

From $18.00 per hour Expected hours: 40.0 per week Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations?

Work Location:

In person