THE CITY OF SALISBURY HUMAN RESOURCES DEPARTMENT P. O.

Box 479 Salisbury, NC 28145-0479 EMPLOYMENT

OPPORTUNITIES

Customer Accounts Specialist - Internal Only Your Career, Your Community As a Customer Accounts Specialist for the City of Salisbury, you can make a difference! The Customer Accounts Specialist ensures customers receive excellent service by assisting each customer with a "can do attitude "in a changing environment. This position actively works to resolve customer questions and concerns regarding utility accounts in an efficient, friendly manner; processes accurate payment processing and performs basic accounting for daily transactions; collects and reconciles accounts, both in person and over the phone; receives and responds to citizen inquires and complaints via email; and uses problem solving skills to find creative solutions to customer inquiries while adhering to operating guidelines. The successful candidate will be able to multi-task, prioritize assignments, and deliver quality customer service in a fast-paced work environment while maintaining a positive, professional demeanor with co- workers and customers.

Minimum Requirements:

High School diploma or equivalent; continuous education is a plus Considerable knowledge of customer service principles, procedures, and best practices. Working knowledge of all municipal services. Cashiering and Collections experience utilizing GP with accuracy Skill in collaborative conflict resolution and customer service excellence. Considerable knowledge of office technology, thorough knowledge of GP software, and the application to billing, collections, service orders, and accounts maintenance. Ability to communicate effectively in oral and written forms with internal customers and the public in a tactful and courteous manner, some of whom may be difficult or angry. Ability to create and maintain effective work relationships with the public, other staff and public officials. Accuracy in the entry of data and compilation of records and reports. Ability to work accurately with money, checks, data and figures and accurately perform standard mathematical calculations. Experience with trouble shooting billing problems with customers, field staff, business, residential customers and others Ability to prepare adjustments for approval based on city ordinance and customer service guidelines, for broken lines, etc.: maintains updated account notes for impacted locations. Computer experience operating specialized cashiering/ billing software - GP, office equipment and software: GIS, Invoice Cloud, Badger Meter and others. The ability to work in a fast-paced high stress environment with a positive, professional demeanor Strong interpersonal, verbal, written and telephonic communication skills, with diverse groups of people The ability to work independently and driven to be solutions oriented, while maintaining personal accountability, policy guidelines and teamwork. Ability to assist, train and back up other staff as a

Utility Customer Service Specialist Preferred Skills:

2-5 years of increasing responsibility in Customer Service Bilingual skills are a plus (2.5% increase in pay upon passing bilingual test)

Closing Date:

September 17, 2026 Hiring range: $20.41 - $29.19(Depending on experience) The City of Salisbury prohibits discrimination on the basis of race, color, national origin, sex, veteran status, sexual orientation, religion, age or disability in employment or the provision of services. The City of Salisbury is a Drug Free Workplace.