Customer Service Lead

The leadership team at Heroes Car Wash is responsible for everything it takes to deliver an exceptional customer experience. But great experiences don't happen because of one person—they happen because of a GREAT team working together. What Leadership Means to

Us:

Humility:

As leaders, it's not about us, it's about the TEAM. Our job is to serve them! Care about

People:

Care about people and invest in them. Others before yourself. Work Hard and Lead from the

Front:

Do the work, set the standard, always deliver.

Customer Obsession:

Continuously strive to exceed customer expectations.

High Integrity:

Always do the right thing. What is the job? What You'll Be Doing When things are running smoothly, our leaders are: ✅ Engaging with customers, connecting and letting them know how much we appreciate them! ✅ Loading vehicles onto the conveyor ✅ Greeting customers at the pay stations (including sales) ✅ Helping in the vacuum area, wiping down cars, and helping customers ✅ Keeping the site stocked and ready—trash emptied, towels prepped, and everything running clean and smooth ✅ Encouraging and supporting the team so we all deliver a great experience But let's be real—not every day goes perfectly. Sometimes equipment breaks, technology glitches, a customer has a concern, or we're short-staffed. That's when leaders step up. We're looking for someone who can stay calm, troubleshoot issues, and lead by example to keep things moving forward. What to

Expect:

Fast-paced, outdoor work

• You'll be on your feet, moving, and getting 10,000-20,000 steps a day. Getting your hands dirty
• We clean stuff for a living, so we get our hands dirty! Company Culture
• Building a positive, engaging, and fun work environment where people love coming to work. Customer Relations
• Address customer concerns calmly and professionally, making sure every customer leaves feeling good about their experience. Equipment & Site Maintenance
• Keep everything running smoothly by ensuring all equipment is in excellent working condition and the facility always looks top-notch. Hands-on problem solving
• You'll work with equipment (training provided), troubleshoot tech issues (training provided), and help keep things running smoothly.

If this sounds like you...

GAME TIME!

!

Job Type:

Full-time Pay:

$17.00

• $22.

00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Application Question(s): Of all the jobs you could apply for, why did you decide to apply to Heroes Car Wash? Are you available to work weekends? Are there any scheduling restrictions? What are you looking for in a job? What would keep you in a job for multiple years? Describe the leadership experience you've had and how others would describe you as a leader?

Work Location:

In person